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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Hi everyone! We have been hosting for just over a year now and have a strict no pets rule. We have noticed on our exterior cameras that our current renters have brought a dog with them. What do we do in this situation? We are obviously not happy. Any help... Latest reply by Becky-and-Jared0

Hi all.This is a first for me (but seems to becoming more common). Had my guest start their stay for the long weekend and contact me this morning saying the entire group was leaving because of air quality. Smoke is blowing up into Oregon from the Californ... Latest reply by Helen2764

Hello! We are new hosts on Airbnb and so far we have really enjoyed it! If you follow personality types, I am a 2 on the enneagram and a Blue on the color code, so hospitality is VERY important to me. I make sure my guests have everything they might need ... Latest reply by Anonymous

Hi all I need help please. I had guests show up 1.5hrs before check in. Cleaner wasn't finished and had left to get supplies. In the meantime they let themselves in and took keys. When she returned she was locked out. I sent them a message letting them kn... Latest reply by Siobhan103

Hi Fellow Hosts Can anyone recommend a company in Florida who insure airbnb properties? We live in the property part time when we are in Florida and then rent it out through airbnb when we are in the UKthanksLynn Latest reply by Annie1372

We have a very strict no animal policy that is clear in our house rules. We had a guest (who is sadly a fellow host) who snuck in her dog during her stay. We confronted her and demanded an extra cleaning fee which she refused to pay for it. In her bio it ... Latest reply by M199

Hi. I have a guest checking in tomorrow for two months. I gave him a steep discount because we agreed it would be only him. Matter-of-the-fact, I told him prior to giving him a pre-approval that the price was based on one guest and would be higher if more... Latest reply by Gwen386

Hi all looking for some advice. I had guests check in 1.5 hours early today without notification. Cleaner had run-out for supplies and guests had let themselves in. Floors were still wet and kitchen wasn't fully kitted out yet. I complained to them and Ai... Latest reply by Marcia590

Hello everyone! Nice to meet you all! I had recently a bad situation with a possible scam guest. He booked 2 days, after he’s late check in around 11 pm he stated to send only negative messages in a exaggerate manner complaining over and over upon the cle... Latest reply by Ciobanu0

I had my first bad review and poor ratings. I'm trying to dispute it because in the public note, she said that the fire alarm went off ... because they set it off, and then it was a low battery, which I have no control over and is unrelated. We schedule... Latest reply by Huma0