Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have a guest that booked our property located in a predominantly Latin neighborhood in Miami. The area is known for a lot of cuban locals which previous guest have loved because they loved the music played and how local it made them feel. With all that ... Latest reply by Huma0

This topic is part of the Community Center Sustainability Festival. The original topic was posted on the Dutch Community Center by @Katja202, and we have translated it below. --------------------------------------------------------------------------... Latest reply by Deirdre122

My guest called me because they left the door open and a baby lizard went in the room. Ofcourse I went with company to get rid of it but it went into the AC unit. Now I am wondering if I didn't have company, would be wrong to say I am scared because I... Latest reply by Jenny

Hi, I have my first guests in my home now. I see that they disconnected the Nest Doorbell Camera as well as the Nest lock itself. This means that I cannot see the comings and goings and my also mean that the front door is not locked at all. I live in the ... Latest reply by Anonymous

Booking guests with fragrance sensitivities. Your experiences? Good? bad? Latest reply by Jenny

I have a long-term guest for one month. He has been here one week so far. I was told he was here for a teaching job. Once he arrived he indicated he didn't have it yet. He hasn't gone to the school because he "can't" without his vaccine. He told me b... Latest reply by Huma0

I put my hot tub on the patio outside the house while the pool got a refurb. Guests seem to like it. Hadn't expected that.However there are issues:It is an HSE (in UK) requirement that it is emptied every week or after every guest whichever is the sooner.... Latest reply by Neil577

Is there something wrong with the website? I can't get certain amenities to toggle off, so it looks like I'm offering all sorts of things that I'm not, like ski in/ski out, mosquito netting, a pool, etc etc. Latest reply by Ann72

Hey, what do you all say to your guests prior to check in? Do you message them multiple times prior to check in? I was thinking to message them 48 hours before and 1 hour before check in. What do/ would you include in that message? Thanks Latest reply by Mike-And-Jane0

Hello, fellow hosts, Do any of you provide a reclining couch, chair, etc.? My instinct is not to - it would be just another mechanical item that might malfunction. My biggest fear would be that some piece of furniture gets stuck in the reclining position... Latest reply by Kitty-and-Creek0