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I am pretty new to hosting and have just received a bad review and am trying to decide if I should respond or not.The review starts positively and then seems to imply that we stole their daughter's cosmetics bag on their first day, but they didn't want to... Latest reply by Sarah977

I stayed at a place with some friends at the Bulgarian sea side. One of my friends got in the shower and we heard screams 5min later..turns out the glass shower door shattered because it came out of railing. She was left in the shower with glass up to her... Latest reply by Jennifer1897

Has anyone had issue lately receiving multiple enquiries from people looking for your "exact address"? This started happening to me last week. The first message I thought was a bit odd, since you can see the general area on my listing. The woman wanted ... Latest reply by Heather787

So I have a duplex home that I rent out separately on Airbnb which is clearly stated on the listing. Recently, I had guests in each listing. One set of guests was a family of 3 with a young child, the other set of guests were 3 college girls. The girls w... Latest reply by Sarah977

HiI got a message from the host who asked me to cancel my booking.Is this normal? I got charged the full amount. And I know if I am the one who cancelled less than 24h, I get charged the full amount. What is the situation now? thanksKamal Latest reply by Kamal79

How to communicate with a difficult guest? Latest reply by Yulianna0

my booking code is **.which was booked for 1 to 10 inclusive Mar.2020,on 15 Dec,2019 . request you to cancel it.since i cant talk to you on the phone as airbnb kept asking for my verification number which i never had. so pls call me at my cell in Taiwan *... Latest reply by Helen3

The booking was made for 5 nights, guest stayed 1 night said the place was to small for them, there fault for not looking correctly at the size, I would like to refund them for 2 days please carey Latest reply by Roberta2

Guests wish to cancel booking, but are asking me to do this. I am a super host and do not want to jeopardise this - what do I ask them to do please? Latest reply by Luana130

Can anyone help me deal with this situation? 1. Red flag:guest asked to pay me by check for the rent before moving in for an extended stay (I said no). 2. Yellow flag: guest asked me to move my bed out so she could move her bed in (I said yes). 3. Red fl... Latest reply by Colleen253