Please, I need HELP!
A guest made reservation for 1 person. She arrivies today t about 2-3 p.m.
I send her information how to reach the flat and asking for the arrival of the plane. She ansered WE - arrive at 1 p.m.
I asked what WE means - as the reservation is for 1 person only.
I big discussion followed - I copied it - I asked through the Resolution center as well as personally to make the pay for the additional 2 persons. That is the final part of the conversation.
Lilly Please, let me know how many persons are coming with you, because you send me a message WE, so you are not alone?
Yesterday at 9:18 PM
hy Luly.
thank you for your information. we are me, my hasbend and my tow dother age of 13 and 16.
Ora
Yesterday at 10:41 PM · Ora
Ora,
I went to bed, waiting almost one hour for your reply!
Lilly Ora, I AM GIVING MY GUESTS FREE CLEANING _ BUT NOT A FREE STAY!!! Please, note you made a reservation for just one person - and I had to ask you WHY you a sending me a message writing WE - I thought you might be arriving with your husband or a friend. I waited and waited for the answer of that question - and went to bed.
Today at 12:40 AM
THROUGH THE RESOLUTION CENTER
Please, note - you are arriving 4 people - but I received an offer for ONE person only!!! I waited more than 30 minutes after asking you WHY you are giving me a message that WE arrive - when I have a reservation for just ONE person - and went to bed= NO, I cannot clean and allow use of water, electricity, then using the flat for FREE WITHOUT any pay whatsoever for FOUR persons!!! My monthly pension is 110 euro! I am giving a present to my guests free cleaning, but NOT FREE STAY!!!
dear Lilly.
when i look into the website I look for home that fit to 4 peopele and your home was there. i payed for the home that spose to be for 4 peopele and not for each one apart! if i would know that is the price i would never take that ofer becaose its not in my buget. so we can cancle the dill or leave it the way we agry befor
Today at 1:08 AM · Ora
Dear Ora,
You have to cancel your reservation as you do not want to agree with my house rules - send that information to AirBnb, I am sure they can help you to find for you a better stay. KR Lilly
Today at 1:18 AM
Yesterday at 10:41 PM · Ora