Giving my guests the option to cancel penalty free

[Georgina13]

Hello

Due to the spread of coronavirus, I would like to give my guests the option to cancel without penalties if they would rather not travel.  (This would not be covered by the "extenuating circumstances" clause for people directly affected by coronavirus.) 

How do I refund my guests in full without penalties to them or me if they would rather cancel their trip?

Thanks, Georgina

[Rowena29 · Accepted solution]

@Georgina13 

The best thing to do would be to direct your guests to initate the cancellation themselves or to contact CS to request cancellation.

Under no circumstances canel yourself, OR accept a request to cancel - you will be financially penalised.

Airbnb is EXTREMELY supportive to guests wishing to cancel during the corona virus situation, you really do not need to do anything extra...

[Georgina13]

Thanks for your advice Rowena.  🙂