I had my first bad review and poor ratings.
I'm trying to dispute it because in the public note, she said that the fire alarm went off ... because they set it off, and then it was a low battery, which I have no control over and is unrelated. We scheduled a time to change out the batteries and all was fine. But their private note said it was wonderful stay. But they still left poor ratings.
I was genuinely confused so I asked what their experience was for a poor review considering their private note, or if this was a mistake. They said they saw a bug on their 6th and final night... odd considering no one has ever mentioned that and we are on a routine spray schedule to prevent that. Whatever.
What puts the cherry on top, is I found illegal drugs on my property where the guest would go outside and sit in their car for an hour or more. This is now in my possession once they left and I could have had serious consequences. Also, if I didn't see it in my rocky driveway and the next guest did, this would have been a very poor outlook. I still gave her 5 stars in 2 categories and 4 stars in one and in the review I said she was kind and communicative, but her guest had unfavourable actions.
She is now asking me what the unfavourable action was. I'm afraid to tell her because I don't want her to turn around and say I'm trying to incriminate her, even though I took pictures of what I found. Of course I cannot prove that it was from her, but I know that it was 100% her and so does her and her guest. I don't think I will respond but wanted some input.