Okay I need help here. I do last minutes booking. I have had mostly great clean guests since raising my price early last year. About 3 times only did I run into big issues.
So here is the issue I am mad at right now. A guest booked for one night (I won't be doing one nighters anymore). She showed up with 5 people and a dog. When they checked out, I find drug paraphernalia, Marijuana joints and ashes, food, trash littered all over the house and out on the patio. There was dog pee on sofa and in other places. The worst part was the heavy smoke odor.
I make it clear in my listing and on welcome instruction sheets that:
1- no smoking
2- inform me if traveling with pets
I only found out on both of these rule-breakers after I saw all the mess and went to check the cameras.
A fellow host told me they charge $500 flat for smoking violation and $250 for pet violation.
Sounds excessive but sounds like it's a powerful deterrent? But how do I go about this in filing damage claims?
Usually 1 maid is all I need. With all the mess, I had 2 maids plus myself and sister all hands on deck trying to get the place clean and foul-odor free. It was a lot of work and running back and forth to the store for supplies to cover the odor.
Still, we had to push our next check-in 2 hours back.
How do I handle filing the damage claim?