Reload your settings folks, Airbnb has changed their format. All your cancellation policies are blank unless you have updated them.
One big change you don't know, Airbnb sends non members as members with reservation requests though they have not provided payment info. The "do not hold" space til approved has been removed, the ability to cancel a pending reservation has been removed.
So when I get an inquiry I answer with a question "do you want to book?" as I respect that the tenants are shopping price, location, etc. But not a request to stay. So I deserve an answer.
When I get a request, if I accept, Airbnb should already have ability to accept payment. Often they don't. So it screens as "awaiting payment" But blocks the days so no one else can book that space, uh, now. As the requesting guest decides whether or not to give payment information. The rules, "Do not block days until approved" has been removed.
This must change as this denies " ready to go" guests access to our property because 1 day block will stop a two month request, i.e. as a "wondering inquiring guest" thinks about whether or not to do business with airbnb, much less us!
What airbnb does to us, is use this to seduce the inquirer to give payment info, using us as bait. Now I'm ok with that, but blocking us(me) from renting to someone else who can, will, does pay has cost "me" thousands of dollars.
Once knowing airbnb did not have payment set up I went to rescind my offer, and could not. I already sent this message to the inquiry, sent as a request.
As Follows, "I have requests coming in for your time. I see you joined in 2017 but have no card on file with airbnb to make a reservation.
I have to rescind the offer to stay until you get your account set up. As airbnb is blocking those days without you making payment.
Thank You,
Rob"
Airbnb this is hell to us. We are not machines. Do not use our human element to boost your bottom line while hindering ours. Put things back the way they were. Please!