Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Oftentimes, we have reservation requests which silently go into the "Awaiting Guest ID" or "Awaiting Payment" status, and block the listing calendar for 24 hours until the guest uploads their ID, or corrects their payment information. Here is the unhelpfu... Latest reply by Bhumika

I don’t know who to call about an incredibly rude customer service representative. Is there a phone number to call to report someone? Latest reply by Bhumika

I'm not getting any bookings. Please assist Latest reply by Rida448

  I wasn’t too sure if this was legit until I took the time to check online….yep. Same story, same wording, different setting. see email photos attached!!! **[Images removed - Community Center Guidelines]    Latest reply by Jenny

Hi, is there a quick way to send the same message to everyone who has an upcoming booking at my property. There is a piece of information I need to let everyone know, and would like to know if there's a quicker way than going through the calendar and send... Latest reply by Mike-And-Jane0

What protections does a guest have from a crazy host? I have a laundry list of things going on with this host. She yells and screams at me for things that are not even house rules. I have plenty of proof, just need to speak with an attorney first. The... Latest reply by Jenny

Our last guest broke several house rules and did none of the items on the check out list. Our list is simple, load and run dishwasher, take out trash, take all food, and put all dirty towels in one specified location. None of these were done and they le... Latest reply by Linda793

I think it would be helpful to add an additional user (i.e. my wife) to my Airbnb account so she can see details and if one of us loses their phone while we're on a trip we can get to the Airbnb info. Does anyone know if that's allowed and how does one do... Latest reply by Mike-And-Jane0

This air bnb I stay in was very horrible if I knew I would definitely not spend my money on this dump small bathroom chipped paint looks so old and disgusting banging noise from the host n her family Gatted door looked like slavery like I was chained up Latest reply by Fred13

Hi fellow hosts, we are in San Antonio TX and having a CRAZY spring with pollen and leaves, etc. We had guests arrive last night saying the pool was green & our pool cleaner was scheduled to arrive the next morning. He was supposed to do a regular cleanin... Latest reply by Fred13