Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

Want to send an email to all my guests to show them new renovated listing. Is there a way to do this? as a group? I know I can send a link individually, but can I send to a group? thank you Latest reply by Helen3

We have been super hosts for 7 years and never any major issues with anyone. We recently had a guest stay in our home for 4 days where she used the pool heater the entire stay and all the amenities. She messaged me on the last day of her checkout that my ... Latest reply by Sarah977

お世話になっております。ゲストハウスはてなしの野澤です。 宿泊いただいたお客様の宿泊料金の受け取り方法がわかりません。airbnb様から送金をしていただく方法を教えて欲しいです。 よろしくお願いいたします。 Latest reply by Emiel1

Hi everyone, Looking for some advice, following a pretty bad review from a recent guest... Any advice or support you can offer would be great! I feel that they have made several comments which in fact are not true and some others bordering on rudenes... Latest reply by Joseph353

Please start my payout method as soon as possible. I want to listing my property quickly. Latest reply by Emiel1

I don't understand why my response rate is going down. I have responded immediately to all requests and inquiries. Can anyone help? Latest reply by Sarah977

So, my husband and I have been hosting a lady for two months and during her tenancy so far, she has abused the utilities in our house such as overrunning the water in the kitchen and bathroom. She keeps her bedroom light on day and night for her rabbit (m... Latest reply by Clara116

Question for others Hosts, I have a guest coming in March for 3 months, she will be traveling from Senegal to South Texas. Senegal is at a very high risk level 4 with the pandemic. I am concerned as travel states to be tested 3 days prior to travel and ca... Latest reply by Helen350

A few months ago I was staying at an Airbnb overseas when the lockdown was implemented, I suddenly went from being a regular Airbnb guest to a Long Term guest. These are some of the things I learned from my own experience. I hope you find it useful Pr... Latest reply by Patricia2933

Hello all, Not sure how to tackle this issue but had an Airbnb guest who left the gas on after making a meal in the kitchen around 1am-2am. I woke up around 7.30am with my phone ringing from a client but I felt so awful and tired I decided not to answer ... Latest reply by John5097