Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

Hello,so I’m pretty new to Airbnb as a host, and recently I had this lady who had absolutely no complaints during the stay. After she checked out, she left a complete mess for the house. It seemed like she had a party at the house with lots of empty alcoh... Latest reply by Susan1188

Guests arrived @ 3:25 per my video doorbell and door lock system. They left at 4:05 with their bags in tow and never came back. They responded to my automated email asking how their stay was on the last day and they stated it was a beautiful home and they... Latest reply by Till-and-Jutta0

I've had several people complain to me about a negligent host who manages multiple airbnb properties. Poor/rude hosts give Airbnb a bad reputation. What can be done? How can their behavior be addressed by Airbnb? Latest reply by Pat271

A fraudulent payment has gone through my bank account for an Airbnb booking that I have not made myself how can this be refunded to me **[Title updated] Latest reply by Brad887

Hi! I had a guest that smoked cannabis during his stay and since I found proof (butts and ashes) I’m going to charge him the smoking fee. But, should I leave a review that mentions the use of cannabis or marijuana? I ask this because in my country this is... Latest reply by Shuai11

Hey ,This side Rahul recently become host in Airbnb , I want to ask that as a see in a month of March the number of bookings is very less as compared to last 3 months , so I want ask that this happens every month of March or ? And suggests me how can I im... Latest reply by Jenny

Ok, Very clearly my listing says no pets. In NC, we have a short-term lease that also says no pet. Guest brought a 40 pound dog. After several calls to Airbnb, we made an exception for this guest. We gave her 3 choices. Board their dog during their stay, ... Latest reply by Bec2890

We have a guest that is staying for 7 nights and just asked to extend their stay for another 8 nights. The issue is we had somebody else book a 2 night stay as soon as the first guest's original stay ends. The guest in the house right now asked us to ca... Latest reply by Lauren3569

Just had the worst holiday experience with an Airbnb. Little support was provided by Airbnb. We arrived at the property after a 24 hour international flight.there was no running water.We couldn’t have a drink or have a shower the host kept saying they wer... Latest reply by Mike-And-Jane0

No one, right? However I'd like to highlight to @Catherine-Powell that after 7 years of Superhost status without a single miss, I just lost this status in the period ending 3/31/21 due to a single 1-star revenge review from a guest who was charged for dam... Latest reply by Stephen1004