Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

I have just had an hour long chat with 'support' and discovered that there is something called 'dynamic reviews' which apparently are only visible on the mobile app. The reason this came about was I happened to be looking at one of our listings and saw th... Latest reply by Steve812

We are new to Airbnb and just had our 12th guest clean out the toiletries basket. This is the first time that’s happened, previous guest have rightfully used an item or two but I was a little shocked to see the entire basket empty. We provide single si... Latest reply by Noel102

Hello, Has anyone ever dealth with guests who have way too high expectations? My guests showed up 2 hours after they said they were so I had to cancel my plans as I great my guests to show them around the apartment first. On day 2 the guest said his r... Latest reply by Ute42

Howdy folks! It’s ideas time! My wife and I have identified a risk that is oh so very likely to materialise tomorrow morning. We would very much like some advice, ideas, thoughts... and luck. You see, we (in our inexperience) did not have gaps or prep... Latest reply by Cathie19

He booked 20 euro a night per room for few days. And preholiday price for 2 days (the ones he wanna extend for) is 24 euro a night per a room. He completely takes my brain out saying: "Why your price is SUDDENLY SO HIGH for the next few days? Is it bec... Latest reply by Olga464

Hi everyone, not sure what to do here. Really need some advice. I currently have two guests who had too much fun one night drinking and got sick and they got vomit and faeces on my rug, towels and pillow. I’ve tried cleaning them but no luck with my white... Latest reply by Sarah977

I would like to get some input from this community. I have a renter for five weeks. She has been here for three nights so far. She has had lots of requests for things....and now, she is asking us to buy her a mattress topper for the bed because she has... Latest reply by David3610

Hi, I have gotten a notice from our power company warning about high winds upcoming in a couple days and to be prepared for possible power outages. The power does go out occasionally - the outages usually don't last long, but you never know what could hap... Latest reply by Sudsrung0

Hello Airbnb community! We had a guest cancel within 24 hours of staying with us due to having sick children (which is completely understandable) and we even use the "Flexible" cancellation policy. However, she was still able to leave us a review for ... Latest reply by Ward1