Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

After having a year with an almost every time empty flat - although putting in already a very cheap price - I finally got a booking for 28 days while Christmas and new years eve (normally the most popular time for bookings in my location). Today the gue... Latest reply by Vivian860

My parents are in their 60s and rent a room in their house in Orlando, Florida. I help them manage because they don’t speak English. We recently had a guest that was very pleasant and was dropped off by a nice lady. The very next morning she started scr... Latest reply by Fred13

I had a strange experience in our newly hosted site. The Guest Booked and when he came in he started demanding Swimming Pool, Wifi and Breakfast. We politely told him that we never put this in our site and asked him to provide screen shot from the site.... Latest reply by Laxman1

Hello All, As has been discussed many times here, when a booking is cancelled, Airbnb changes the payout information to 0 on most of the screens on its site. Best advice I’ve seen up until now is to go back through email booking notifications to get ... Latest reply by Rowan4

Hi Guys, A guest checked in today at our villa. The same afternoon I received a guest complaint about the level of noise from construction next door. I was sent a video through by the guest and the noise level seems excessive (angle grinder for exampl... Latest reply by Harrison9

Last March 15, we had a reservation for two weeks. At the time that we got the booking, we also learned that the building admin had decided to unilaterally impose a ban on all incoming short term-stay guests. We agreed with the guest that the booking sh... Latest reply by Rebecca468

Has any one seen any information on why Airbnb are routinely allowing cancellations until 31 July despite lockdown ending 4 July? Latest reply by Escape-To-St-Ives0

In mid-May, I accepted a long-term guest. About a week later, she notified me she would be bringing a service animal, and directed me to read Airbnb's non-discrimination policy. My son has a severe allergy to pet dander; we live right above the unit and... Latest reply by Sally221

Hi there, I was just wondering what kind of punishment would a host receive from Airbnb for asking a guest to cancel a reservation and pay them directly instead of using the app? I am having some ongoing issues with a refund and the host is encouraging ... Latest reply by Lou87

Hi guys, I am new to airbnb, and I have now got a few guests lined up, and hopefully more as my calender gets closer to opening up. I have a slight situation right now, where a very reliable and trustworthy tenant has requested to stay a little bit long... Latest reply by Ian-And-Anne-Marie0