Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Has anybody noticed this also? We can see the star ratings of booked guests now! In the Messages window, under "About this guest" in the left column, I can see the Overall rating of each of my guests (past, present and future). And when I click, the det... Latest reply by Stacey115

Hi, I had a real bad experience with a guest who didn't check out on time as he felt it was his right to stay longer. We had a discussion over whatsapp as new guest were coming and my cleaner was already in the apartment to clean for the next guest. I... Latest reply by Zolly0

Our house rules clearly state: "please do not let the cat out" and "don't feed the cat". The rules are in our listing and also printed in the room. We also have signs on the main door and balcony. It should be clear to all the guests. However our recent g... Latest reply by Sarah977

I am over having infants to stay. My guest, his wife and infant stayed one night. His communication was patchy, They seemed a nice couple and pretty laid back. After they left I was pretty annoyed at the state of our listing. He had moved the bedside dr... Latest reply by Fred13

A lot seems to be going on at Airbnb these days, revamping their image, making rules for us hosts tighter and tighter, while making booking for guests easier, such as indicating - all cleverly hidden under the politically correct umbrella to be against ... Latest reply by Lilly28

After 40 guests, I just had to write my first "not recommended" review. Right from the get go, I was a bit worried: Their picture looked a bit intimidating; they weren't very forthcoming in their messages. Nonetheless, I stuck by my booking rules (which ... Latest reply by Annette2

Morning Everyone. I am new to this group and I hope someone can help me. I have been hosting now 6 apartments for the owners for the last 10 months and have had fabulous guests and great feedback. Unfortunately I have had that one guest recently that... Latest reply by Christine615

Hey Guys, We could really use some feedback from the community as ABB has notified us of our guest’s private feedback to them…which is Completely inaccurate! It's almost like he was looking for something negative to say behind our backs, although I don't ... Latest reply by Brice20

Air bnb should not have a star rating unless they disclose what the stars were for exactly, after all unless you receive all 5 stars we want to know who & why they left the less than perfect rating. We can not improve if we don't know what they feel we n... Latest reply by Sue-Ellen0

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108