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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Every 3-6 months I get to stay in another Airbnb as a guest, and each time the requirements of the review system get more onorous. At least for us hosts we simply get to write a review, private feedback, star rate 3 categories and give a thumbs up/down...... Latest reply by Robin4

Hi, I'm having a bit of a conundrum as to what to write for a guest review. A party of four came to our wee unit and essentially had a party. They left more empty bottles behind than I would have thought four people could get through (though to be cle... Latest reply by Shaun69

We just wrote a review for our most recent guests and it is not showing on their profile. We'd like to know when it will show up there. Latest reply by Sarah977

I have just had an hour long chat with 'support' and discovered that there is something called 'dynamic reviews' which apparently are only visible on the mobile app. The reason this came about was I happened to be looking at one of our listings and saw th... Latest reply by Steve812

We are new to Airbnb and just had our 12th guest clean out the toiletries basket. This is the first time that’s happened, previous guest have rightfully used an item or two but I was a little shocked to see the entire basket empty. We provide single si... Latest reply by Noel102

Hello Airbnb community! We had a guest cancel within 24 hours of staying with us due to having sick children (which is completely understandable) and we even use the "Flexible" cancellation policy. However, she was still able to leave us a review for ... Latest reply by Ward1

Hi fellow hosts! Well, after seeing my overall star ratings start to slip recently due to the ridiculous changes to the review system, my ratings have just gone back up from near to the point of losing Superhost status (4.8* overall) to 4.9*! I think my... Latest reply by Annabel44

I’ve used Airbnb almost 50 times in the last several years. Recently I posted a review of one of my stays, giving a 4 out of 5 stars. When I followed up with customer support they could not show me where my review posted that score. I was told that it a... Latest reply by Sandra856

I had a bad guest. She clearly was trying to have a party and I had to have the reservation canceled. I’m glad she left quickly and left no damages but I just got an email that she left me a review. I am expecting the worst and will wait until the last da... Latest reply by TracieandJason0

I have been hosting for quite some time, So today I decided to start a conversation on " when things go wrong" It would be great and informational what you do when things do not go as planned with guests and how you remedy the situation to avoid a bad rev... Latest reply by Beth80