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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hello. hope you are well. i just had an interesting scenario with Airbnb- whereby a guest was able to instantly book (he has an average rating of 2.5*) and Airbnb says that this is “not bad”. Am I being crazy here?! Luckily i was able to fight my corner a... Latest reply by Yadira22

I have been hosting a lot this summer, and every guest leaves me kind notes at check out and positive review (in writing) but several keep giving me low star ratings without any feedback (or irrelevant feedback). For example, one guest ripped the handle o... Latest reply by Rowena29

Just had two guests (’recommended by’ 5 hosts) check out. And quite frankly, I couldn’t have waited much longer to see them leave.In short(ish); Turned up at 22:30 (despite stating ‘2-3pm’) having decided dinner with friends (without telling me, natch) w... Latest reply by Lihle0

Hi everyone! I had three people for the last week in one of the guest rooms, and even if they were kind of nice and friendly their stay ended up being a nightmare. They arrived almost 2 hours late without notice and didn't even apologize when they arri... Latest reply by Ian-And-Anne-Marie0

I had a new to Airbnb guest that did a same day booking and on her way to the house said she was bringing her girlfriend and would that be OK. I said it would, except I do charge a $20 2nd person fee. She was surprised, and at first was thinking to cancel... Latest reply by Jon393

I am 9 months into this Airbnb thing and I am getting so sick and tired of picky self entitled princesses who complain after the fact that the hair they left in the Airbnb bathroom didn’t get automatically wiped up by me after they left it there. Like I h... Latest reply by Pete69

Well, we knew it would happen one day folks! My wife and I received our first 4/5 star reviews from some overseas guests, but thankfully it wasn't for the 'overall' rating, it was for the lower level down. It's fine really, but I wanted to share the mo... Latest reply by Susan151

Hi I am facing a really weird situation that I need help with. I have a listing in my apt (I live in a 2 bedroom) and I am renting 1 room to guests and living in the other room. So far so good with airbnb never had a bad review and everyone were happy a... Latest reply by Susan151

The problem with the review rating system is that there is no rubric. There is no consistency between reviewers. One person may be a "hard marker" and give 4 stars to a place that another reviewer with the exact same experience may give 5 stars. What diff... Latest reply by Manik1

We had a guest show up late last night pretty tipsy (she was in town hosting a wine tasting event). Within a few minutes of her arrival she cracked a beer, sat on our couch and started ranting about politics and every topic from gun violence and abortion,... Latest reply by Anonymous