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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

I am a super host with over 146 - 5 star reviews and I cannot understand how a guest who breaks the rules, disrespects your home, sneaks in extra guests and leaves past check out time, is allowed to leave a review. If a guest breaks the rules they shou... Latest reply by Petra327

Another nightmare weekend. Saturday I fell asleep at 12 midnight, as horrendous personal situation (is this wrong!? Do I need to be 24/7 *woke*) woke up at 5am to see dozens of calls - around 1am / 2am time - from guest who had ‘left keys in uber’ . i ca... Latest reply by Yadira22

TV has never been listed as an amenity in our apartment. Guest now wants a discount because she "was planning to hang out with son and watch movies." She can do that on her own laptop because we do have wifi, but no TV is available. So far, she hasn't... Latest reply by Hollie6

We recently received the worst review we've had so far, and I would love to get any feedback ya'll have to offer. The guest's complaints were: 1. House smelled like a wet dog. 2. Guest had "no privacy" because our listing was "just a room in a townhome.... Latest reply by Kat84

WARNING TO ALL HOSTS, if you ever get a guest from Airbnb who offends against the rules. I had the issue that one guest shows up as two people while booked only for one during Oktoberfest in Munich, Germany in 2018. Airbnb did not check the situation a... Latest reply by Alice595

Hi I became a host only this month. Last Saturday I got an instant booking for 2 days and a hour later the guests arrived when I just finished changing and cleaning from previous guest. The booking was for 2 adults and 2 kids. Came two men and I did no... Latest reply by Jennifer1586

Hello everyone! This is my first year hosting and I took a chance and hosted a guest with no reviews. She was very chatty for the first couple days which was ok. But on the fourth day, my son and I can back from shopping and could hear a man's voice up... Latest reply by TJ53

So have I got this right? I leave a review for a guest and for what ever reason the host does not leave a review of their stay. I need to maintain 50% review rate but I have left a review! What about the host that didn’t ? Latest reply by Helen350

Hi, My guest sent me a message, which says: - "I noticed dirty stains on your carpet. Just to inform you, so you would not charge more for cleaning." 40 minutes before he signed the paper that the cleanness is ideal. The guest is a student. I immediat... Latest reply by Linda108

We have had a rash of guests either give us 4★ overall or not leave a review. Our review percentage is now down to 80%. I hadn't bothered checking my progress for a while but I think I had roughly 90% of my guests leave me reviews previously. My husband a... Latest reply by Rebecca181