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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hey there Hosts, When a guest writes a review about their stay, the host can always reply to it. Do you often reply to your guest’s review? If you do, do you have your own personal guidelines on how you reply? What are your top tips? Thanks, Ste... Latest reply by Stephanie

Question - Is there any negative impact to my ratings, my ability to maintain superhost, or my search rankings if I choose not to leave a review for a guest? For those interested in the 'why': I had a first time Airbnb guest. She unfortunately made a mi... Latest reply by Rc6

I have noticed that quite a few of us hosts hesitate to come out with a straightforward, negative review, even if we feel like it. Also, some of us can go a bit overboard with too many details in a bad review, which renders it mostly ineffective, and it ... Latest reply by Viktoria56

I've had instant book on for a few months, and I've been accepting 99% of guests for at least 6 months now (before that, I took requests and was more cautious as a beginner)... Anyway, despite my instant book being on, etc - my accepted reservations perce... Latest reply by Kelly149

Hi everyone, The longer you host, the more you learn about what you need to make clearer for guests. This is particularly true of actions that are done differently in different countries, such as recycling. You may have realised after one group of gues... Latest reply by Sarah977

Hello all, TLDR: A guest I kicked out after violating my house rules somehow was able to leave a hateful and discriminating review on my listing. And Airbnb finds it's completely ok. The long version: My wife and I recently listed one of the rooms ... Latest reply by Trudi15

Hello fellow hosts, I am a fairly new host, (6 mo). I've had 17 stays and 3 more are scheduled. Three of my guests have had a verification tag stating, 'Also a host'. Does anyone know if there is a way that we as hosts can view their listing after they... Latest reply by Merlyn5

Hi there, Today I had to cancel a reservation due to arrive tomorrow - a first and hopefully last for me - but I found a review for the guest stating he was the worst the host had experienced and - very importantly for me as it's just me and my son in t... Latest reply by Rosemarie9

Hi all, Our lovely two bedroom unit has been booked consistently over the past few months but recently we have been receiving feedback from guests that has us puzzled. “How to make toast without it burning”, “beds were too small”, “couldn’t find the wif... Latest reply by Rich-and-Yan0

Dear Hosts Please read the following email sent to one of our fellow hosts from an Airbnb customer service representative regarding a GUEST having their upbeat review removed, apparently because the guest did not realise the review was public. "Me... Latest reply by Shelley220