Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Tagny0

Hi All, Our last guests were four young guys who left the house in good shape, but one of them peed one queen bed heavily. Fortunately, not through to the mattress. It was a pretty gross surprise for our cleaning person, but wasn't a tremendous amount... Latest reply by Mel131

A recent guest contacted me and said that he couldn't leave a review as AirBNB hadn't posted the link for him to do so. A link and email was sent to me to post a review for my guest, but when I go to the actual booking it is not saying completed or conf... Latest reply by Sarah977

Hello, I honestly don’t know if I’m being too sensitive or if what I’m experiencing is a problem but check this out. Guests, who are mostly white, have asked my wife, who is also white, if the area that they chose to book, where we live, is safe. Now, ... Latest reply by Quincy

Dear Community: I am a homestay Super-Host with 3+ years in AirBnB, always on my toes out of concern I will lose my Super-Host status through no fault of my own. As AirBnB becomes more and more of a common name, I'm having an increasing % of Guests wh... Latest reply by Derek157

I would like to know how other hosts are dealing with guests not reading your listings/rules properly. As I hosted more guests, I have noticed many of them don't read the listing and rules properly, even though I added a couple sentences both in the top... Latest reply by Dave878

“Today, I just receive double 4 stars reviews from a guest who stayed at my home and another guest who joined my Experiences. In Total, 17 unsatisfied guests that give me 3 or 4 Stars” Hi all, I come up with an annoying topic: lower star review. I'm sur... Latest reply by Steven165

My guest for this coming weekend is very rude. He is unhappy with every policy I have and continues to communicate his displeasure in a very kurt manner. And this is before he even got here! I have been polite but ready to snap. I am pretty sure he will... Latest reply by Mark116

Hi I'm trying to make a new explanation pamphlet for my guests to read. How do you understand these explanations below - do they make sense? I have written both myself and want to use pieces of that to the new "pamphlet". I hope it might help guests to... Latest reply by Sandra856

Hi all! I know there has been discussion around this but I can't seem to find the relevant conversations so I'll start one anew. How do you as hosts handle reviews? As a host, I have nothing interesting about a guest to say unless they were excepti... Latest reply by Devin-and-Sarah0

Sooo... it happened. Two adults - I'm talking ppl in their 50's. I have a lower unit in my home. Couples mainly. Fine. People have sex, I know. The wild screaming - okay - put on headsets. Unfortunately, they stained my couch with sex stains. Not even... Latest reply by Anonymous