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Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I have been hosting for quite some time, So today I decided to start a conversation on " when things go wrong" It would be great and informational what you do when things do not go as planned with guests and how you remedy the situation to avoid a bad rev... Latest reply by Beth80

I get the concept of Airbnb's rating system. I like the fact that we can publicly reply and rate our guests as well. However, I think that the owners are at an unfair advantage as it's not clear to guests that anything less than a 5 star review is actu... Latest reply by Hajra2

I just saw this on a FB hosting group and was shocked at how tedious this process has gotten for guests. I have several comments and questions. 1. Is this standard for ALL guests of ALL properties, or is this just aimed at select guests of select listin... Latest reply by Tony134

Hi all, I'm wondering if anyone else is having this problem - or if it's just me! About 3 or 4 weeks ago, I realised that my guests' reviews aren't showing up on my listing. They do show up in my stats (but only to me obviously). I'm in touch with Air... Latest reply by Sandy92

My husband and I have been Airbnb guests for a few years, and we just started hosting two months ago. So far, we have had ~10 guest groups, and a maddening, albeit small, issue with two of them: 4 stars for location, putting us at a current average of 4.5... Latest reply by Daisy71

Okay, the dog wasn't really bad: the owners were't so responsible, though. We had a couple stay with us who had nothing but glowing reviews. They stayed with us for one night, and they left a mess. There muddy dog paw prints on everything: the couch, t... Latest reply by Alexandra316

Hi guys, I've recently had a really great review on my listing, and I'd love to share it on my establishment's Page on Facebook but I can't seem to find any 'share' links. At the moment it looks like all I can do is to copy/paste the text and put it in... Latest reply by Patricia1535

Actually I generally know what a BAD guest looks like and thankfully I haven't had many. But I'm curious how hosts handle and review the not great and not terrible guests. If for us the average airbnb guest is pretty damnwell close to perfect, I.E. kitc... Latest reply by Carmel26

Has anybody noticed this also? We can see the star ratings of booked guests now! In the Messages window, under "About this guest" in the left column, I can see the Overall rating of each of my guests (past, present and future). And when I click, the det... Latest reply by Stacey115

Hi, I had a real bad experience with a guest who didn't check out on time as he felt it was his right to stay longer. We had a discussion over whatsapp as new guest were coming and my cleaner was already in the apartment to clean for the next guest. I... Latest reply by Zolly0