Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

My guest booked for a month and upon arrival she pulled out all of my furniture and found a couple of dead bugs. She stayed the night got my house dirty with pet hair and left the next morning, leaving my door unlocked as well. She said my my ac which is ... Latest reply by Matt682

Do hosters have to clean the guest's room during their stay? Also at the "price of the room" there is a choise we can give a price for the cleaning, but.... this price is about per cleaning time or for all the cleaning times? Latest reply by Kostis5

I had a local couple book my apartment while their home was under remodel. They requested after booking to see the apartment and I just so happened to have 2 open so I showed both which is out of the normal procedure. They stayed from 5/10 to 7/31 constan... Latest reply by Sarah977

I have a guest arriving next week - he booked via the instant acceptance Airbandb that l took as l am often busy this time of year and didn’t want to miss a booking. He is arriving late at night and obviously did not read that entry was up to 4Pm. He su... Latest reply by Huma0

tenant probably first time at Airbnb checkout 10 they were still there at 1 !! left huge amount of food plus freezer many bags of dog food.Told me very later after reservation that they had service dog -- fine but would have been nice to know before so i... Latest reply by Linda108

"Totally understand that stuff happens." Understanding that stuff happens is called being a grown-up. Communicating your needs is called being a grown-up. Being patient and reasonable is called being a grown-up. This is a great guest.... Latest reply by Alexandra316

Dear community, I hope you are all doing okay in this crazy time!Obviously with the outbreak of Co-Vid19, many cities are closed to International guests. However, I have read of trends that locals are booking local accommodations for change of scenery, qu... Latest reply by Bożena2

We are relatively new to Airbnb and recently just hosted our first HORRIBLE guest. All of the red flags were there during booking (asking for a discount, none of the messages made any sense, and mentioning her brain damage) but the money was good, and it ... Latest reply by Mike-And-Jane0

Hello! This is my first time posting and I actually haven't even listed my property yet. We have just started the process of purchasing a lake house and we're planning on doing just a few bookings a year to help with some costs. My question is, I see so... Latest reply by Scott-and-Mary-Ellen0

Hello Everyone, Up to July, and even currently we get 5 stars from our guests, but in July I received a very bad and unfair review from a guest. He was threatening our property manager, made claims the property was dirty and even accused the cleaning lad... Latest reply by Linnea-Or-David0