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I've been mulling this over for awhile and I'm having a hard time forming anything concrete from the nebulous cloud of thoughts in my head, so apologies if this post comes off a bit discombobulated. In the olden days of vacation rentals, owners would bu... Latest reply by Brian2659

What is the best protocol to follow if a host makes false damage accusations? We just checked out this morning and after leaving a 5 star review and getting home the host has accused us of drawing with pen on the walls, stealing a blanket and towels, and ... Latest reply by Adeline463

I had an awful guest experience and tried to settle it with the guest personally. She stayed at a reduced rate and then needed to extend her stay. We gave her an even bigger rate discount. When she left, she left the place a mess. Dirty, greasy dishes, po... Latest reply by Dante3

We seemed to uncover an honest to goodness software bug in the Airbnb app. Airbnb is refusing to acknowledge it, and is putting both us and the guest on the hook for it! Guest A is enjoying their stay and needs to extend for another night. They put in a r... Latest reply by Adam2138

Our listing was suspended after a guest damaged the property causing stains to the carpet and checked out 2 hours later than agreed upon. After a 1 hour phone call and 3-4 hours of deliberation Airbnb refused to remove her 1-star review, claiming they "di... Latest reply by Jean-Francois-GemStay0

Hi all, With less than a month to go until a trip for a multi-day event, our host cancelled, with the reason that the property is going up for sale. However, the property remains available on Airbnb, apparently with lots of availability, with only one of... Latest reply by Mike-And-Jane0

Hello everyone, my name is Martha. I would like to get your advice about being a host for the first time. I just created my account and I will be renting my house as Airbnb. Latest reply by Ana2038

Hi there, I'm starting a new airbnb and there is a lot of security in my building. Question - If my guests are rowdy I will hear about it from the neighbours and the board. I would like to clarify the airbnb rules - if people are breaking the house rules ... Latest reply by D158

I’m in a brutal situation. Had a guest claim there was a bed bug issue at the house. I was horrified. An Airbnb case manager was immediately assigned, the guest quickly refunded and relocated for the remainder of their trip. My listing was paused a... Latest reply by Dan113

Has anyone else noticed Airbnb charging an Occupancy tax on long term stays that they aren't supposed to?? I'm in Manitoba, Canada, and there aren't supposed to be ANY taxes charged on stays longer than 30 nights, yet all of my bookings over 30 nights are... Latest reply by Lorna170