Help with your business

Hi, NON payment by Airbnb. I have been a member with Airbnb since 2009, taking hundreds of bookings, with no major issues, however, I have come across a serious issue recently, an Airbnb guest had stayed in my apartment, and departed a couple of weeks ag... Latest reply by Laura557

When I first listed my townhouse with airbnb, one of the first questions was, "Is it infant friendly." Previously I had rented this townhouse for long term and there had been infants in it so I checked yes. Now that I think about it, the townhouse is t... Latest reply by Kate867

Hi, I have changed my email address as I've moved from Italy to Indonesia already sometime ago but Airbnb doesn't allow me to change the email which is obsolete so when I changed to my present one, it takes me to a new blank slate page. I can't seem to lo... Latest reply by Sybe

What options do we hosts have when our claims ambassador requests exactly what you have already, in great detail, provided via descriptive notes, screenshots, screenshots, and invoices to your AirCover requests, along with imposing a deadline for said ite... Latest reply by Jenny

I am very disappointed about the recent airbnb performance. I had a guest who left without returning one set of keys. That forced me to change the lock. We bought the lock and changed the lock, that way is much cheaper than hiring a locksmith. We just ch... Latest reply by Sybe

Hello! Would anyone have a template for a "Vacation Property Rental Agreement"? With the current inability to enforce unlawful detainers, accepting guests for more than 28 days in California has become a scary proposal. I have a template for standard ren... Latest reply by Cherie71

I have a guest that booked the month of June due to a class. The class got cancelled and so the guest wants to cancel. Since it’s long term, and strict, there wasn’t going to be a refund. They are from the same state and gave me more than enough notice to... Latest reply by Emiel1

Is there a way for me as host to send a request for reservation to the potential guest before they request dates? Latest reply by Emiel1

A customer pay for only 1 room - she was supposed for two. Now she is checking out but she hasn't paid for the 2nd room. Which is the best way for her to pay for the 2nd room?* create a new reservation* pay any other method*any suggestions Latest reply by Alfredo476

How would I offer something like a promo code to friends and family who want to use our place? I am aware of the ability to offer a discount but I don't want to have to manually do it each time. So if I have ski patroller friends who want to stay at ou... Latest reply by Raymond390