Help

Hi everyone, I'm new to AirBnb (just posted my first listing), and there was an issue I needed help with, so I sent a support message. I got a prompt reply and an additional follow up message from the support rep - but I can't find either of the messages.... Latest reply by Wanda192

Hello, This is rather complicated. I have a new client who is switching to my management company to manage his properties. The former management company decided to change the owners login, passwords, etc. The owner gave them the credentials rather than co... Latest reply by Mike-And-Jane0

Hi all, I need advice. Thanks, in advance for your help.A guest reservation of 4 turned up to be a party of 40. I had to break the party at midnight after having noise and fighting reports from neighbors and security. My wife and I cleaned the street of t... Latest reply by Leandro355

Hello,I run a successful airbnb business in Florida with over 100 unit and millions in revenues. Lately there has been an issue preventing guests from booking and this seems to be a widespread issue other hosts reported. It's been since Monday and today i... Latest reply by Samuel596

If I select Western Union payouts can I request that they be held and consolidated until a certain amount is reached? I don't want to pay their $10.00 fee for a $35.00 payment. My only other option in Laos appears to be Payoneer about which I know nothin... Latest reply by Robin4

If a guest gives you 5 stars for every category - how can they then give you overall 4 stars and not 5 ???????? Latest reply by M199

I charge a small surchage of $15 per day for a second guest. They get two(2) sets of keys, there is extra noise, extra wear the tear, etc. This one couple say they are renting the room as a couple and refuse to register as two guests. Any ideas? Latest reply by Deborah175

Hello everyone, Please help me out figure out a solution to my situation. So I booked a room for 5 months starting the 09th of April, and I noticed that the room isn't well isolated, I can hear all sorts of noises, from people peeing in the restroom, doin... Latest reply by Naziha5

I am traveling for the summer and want to list my house in a booming market (reno/tahoe). My dog will have to stay behind- and I want a longer term renter to take care of her. She is older, has doggie doors and her own routine and requires very minimal ... Latest reply by Emilia42

I've had some great guests who come in with pets. At present time, I am not charging any extra amount for their pets staying but I have heard other guests do include an extra charge. I do have to do little bit of extra cleaning but I have no idea how mu... Latest reply by Amanda660