Help

Hi all, wonder if anyone could help. We had 6 guests in for 2 nights, on the 2nd night, the shower broke but they had a bath so facilities still to wash, just not a shower (on a seperate circuit). I spoke to them, they were great but as a Saturday night, ... Latest reply by Natalie234

I have a guest that because of work may stay 5 days or they may in need to Stay 2 days. If I have the flexible 24hr cancellation policy can they change they’re reservation and be refunded anything over that 24hr period that’s left on the reservation? Latest reply by Matthew285

When clients message me, I am able to read and reply to those messages on my phone app, however I cannot access any of my messages from the desktop website.When I enter the inbox, I can see the list of messages, but if I click on one it takes me to a page... Latest reply by Matthew285

She reserved my room. Latest reply by Emiel1

Всем привет, Служба airbnb не может помочь мне уже больше недели. Может быть кто-то сталкивался с такими же проблемами как я.Когда добавляю метод выплаты все время происходит ошибка. Никто не знает что за ошибка. Возможно дело в том, что у меня нет отчес... Latest reply by Ekateryna0

refund to guest from the resolution refund page does not work, what now ? The "next button" is shaded at "send money" and will not continueMickey Latest reply by Crista5

We live in a state that Airbnb collects occupancy tax for us. How can we see how much was sent to the state? Is this amount included in the Airbnb service fee or elsewhere. Latest reply by Letti0

Hi I had a dissapointing message from a forthcoming guest wanting to cancel a 5 day booking after the grace period has ended. The reason being very lame - that her "daughter wants a table tennis table". But it seems to be her first airbnb booking and woul... Latest reply by Letti0

Our host canceled 2 hours prior to our stay and we are stranded in a Guatemala village and in danger. AIRBNB says there is nothing they can do. We came in on a bus that doesn't return until morning. It's 9:45pm. We are walking the streets with our luggag... Latest reply by David126

A guest book a room at 8:30pm. She came by 9:50pm and was in the room for an hour then walked out. I saw Cancel Status but airbnb got me no email at all. Payout changed to $0 as airbnb wrote refund all the money for guest. What should I do ? She booked th... Latest reply by Claudiu-Nicolae0