What hosts are saying

    Email from guest - booking was cancelled we didnt recieve payment but gueat wasnt refunded !! Hi there, you have not refunded us for the above trip? Can you please do this straight away. I think it’s very out of line for you not to have done this, especia... Latest reply by Steve143
    our host has asked us to cancel our reservation. i have tried contacting him both by phone and email, but no reply. just an email saying sorry, you must cancel your reservation. what should i do? Latest reply by Matthew285
    How do I change the card number to my new Visa debit card number from the airbnb system???? unable to pay for a booking i have spent days looking for now!!! Latest reply by Quincy
    Hi, Would be great if someone could help me. I just had an experience of staying in a lovely apartment through Airbnb with no complaints whatsoever. I accidentally caused some damage to the host's apartment by knocking a lamp off a bedside table, which su... Latest reply by Lois34