Help

We have a situation where a guest booked for one night and arrived. He however claims that he paid for a second night and the payment went through but there is no booking on our side or even a booking request. When we talked to him and said there is no b... Latest reply by David126

I don't understand how to pre-approve. I printed out the page. I see nothing that says pre-approve when I follow the directions. I want to talk to a potential guest to screen them and you are making it impossible. I have a set of house rules I want sign... Latest reply by David126

Everytime I try to verify my phone number"Sorry, we cannot send verification code to this number. Please make sure you input the correct mobile number."I have selected the correct country, and I have my correct number. It seems like it is impossible to fi... Latest reply by Venkata-Lavanya0

Very strange thing happened. I have a prompt to review someone who supposedly booked to stay with us yesterday and cancelled, but who never stayed. I also never accepted any booking from this person. Or declined it, for that matter. It seems like a glitch... Latest reply by John816

I can't see how many people have viewed my listing AND there's no way to get help from an AirBnB person...VERY FRUSTRATED! Can someone tell me how to view my traffic OR if you know the top-secret number where real people actually answer questions? Tha... Latest reply by Mimi39

I recently tried to file a jewlry claim with my homeowners insurance and was told that my insurance was cancelled 2 months ago because I host through airbnb. I talked to my mortgage company who handles the payments and they recieved the notice but did no... Latest reply by Dona3

Recently I was in Makarska and I had two cancelations and one confirmed appartment. My Airbnb account also confirms it, but on my credit card listing I see I was billed twice. Under help section I can see it is virtually impossible to contact anyone from ... Latest reply by Steve143

There seem to be now many students posting rooms available BUT only for other students. This is discrimination. There are other websites specificlly devoted for students. Take this one for examplehttps://www.airbnb.com/rooms/18383431?location=berlin You...

Does anyone know when AirBnB will make the charge to my credit card?My host has accepted my reservation, but I do not see a charge on my bill. Latest reply by L--Jaime0

Hi guys! I've received a referral credit as my friend signed up but it says that it expires within 1 year. The date of expiry is the 18th September 2017. I plan to travel europe and book my airbnb's way before that expiry date BUT I will be travelling an... Latest reply by Oomesh-Kumarsingh0