Help

Yesterday I recieved a confirmation notice that 2 guests were booked next weekend , I never recieve a request for those dates and never asked to accept or decline the booking ,don't understand ??? And is there no way to contact Airbnb about this ,I don't ... Latest reply by Justin90

I have a suite that is clearly listed for two guests maximum. I have a couple arriving next week who informed me last night that they have a friend coming for a few days. We only have 1 double bed, and I do not wish to accommodate extra people on the co... Latest reply by Helen3

Hi, I received this message from "Peter" and want to ask for advice."Mark, I emailed a request for a 2 week booking at your place. I need to talk to you. Can I have your number for me to call you? My name is xxxxx xxxxxx(not the same as Peter). My cell: (... Latest reply by David126

I just can not find how to turn it out....Any suggestions? Latest reply by Florian-and-Theresa0

'hi can anyone help.. at the end of the month of December I had to decline a booking as I did not realise that I had the instant booking option on. Now on my reviews of airbnb I have my first bad review. This is all new to me as I only joined airbnb in Ju... Latest reply by Ashley99

New host here. My guest didn't show up for a reservation 2 days ago. I contacted him and he said he forgot to cancel. I advised that he cancel with Airbnb so he can at least get cleaning fee refunded and he still hasn't done so. His fees have already bee... Latest reply by Justin90

My guest suffered a lock out for his first night, which was completely my fault. I have since corrected the problem and learned a very valuable lesson at his expense. He was reimbursed completely for that night and did have to find alternative housing, w... Latest reply by Zeke0

Guest have paid for the rental, im not so sure have airbnb collected the deposit, therefore i've requested from guest again. Guest paid it and now i want to refund however, i couldnt do a full refund and there's 80bucks less. how? Latest reply by Serendipity1

Hi there!An Airbnb guest with one positive review, wants to book for her Grandmother. Would you allow it? What would you say to the guest if yes, or no? Latest reply by Wil6

Hi,Community!After reading some horror stories, Red Flags appear when a guest, booking "as a gift for a friend"(read: third-party) asks that the actual guests talk directly to the host, instead of thru Airbnb.Not refering to "pre-arrival contact", but rat... Latest reply by John-and-Heather0