Help

Hi,Community!After reading some horror stories, Red Flags appear when a guest, booking "as a gift for a friend"(read: third-party) asks that the actual guests talk directly to the host, instead of thru Airbnb.Not refering to "pre-arrival contact", but rat... Latest reply by John-and-Heather0

Dear Air bnbers , i recently had a booking that was from a host SEVEN . He had several listings with bad review . But he had somehow managed to get a booking inquiry to my listings to book out several weekends ahead . I am a new member of air bnb and even...

I'd like to find out how I can get the airbnb service charges refunded to me for a booking I made as an 'instant booking' but the host then messaged me to cancel. However, the host did not 'cancel' my booking on the system and so it still appears as I sta... Latest reply by Leena2

As a guest, when is the deadline for submitting reservation change request? Do I have until check-in, or can I straight up change mid-stay (e.g. to extend it)? Latest reply by John-and-Heather0

Hi there Just looking for some help. In November, I made a reservation for 8 Jan to 28 Feb. I moved in on 8 Jan as planned, but for both the host and I, some circumstances have changed and I'm looking to shorten my booking. I'm now trying to change the bo... Latest reply by John-and-Heather0

Hi All, Im a new host in Airbnb. Pls help me a resolve my problem. last 31/12/2016 to 02/01/2017 (For 2 days) booked my villa some guest & he is check in & stayed 1 night. 2 nd day they told me they have problems with my listing & they want to go to ano... Latest reply by Lizzie

I'm a fairly new host. My first guest was on 12/31. I have the master bedroom of my home listed, and I have one simple question about the listing. Under Home Safety is the option for "Lock on Bedroom Door."The bedroom door has a simple door lock like a ba... Latest reply by Steve143

A host is telling me that he can´t host me because there was a mistake with the check in time he listed and now he is telling me i should be the one to cancel the reservation. PS, I used to remember a time when I could chat directly with someone from AIRB... Latest reply by Michael477

I have stated that we have a shared bathroom 4 times in the listing and yet people are still shocked and complain everytime that they didn't know they had to share? I am not sure what I am doing wrong, it's a little frustrating to get these negative revi... Latest reply by Paul154

I've had pretty good luck for hosting for 5 months now, but the most recent couple left their bedclothes in uncleanable condition--covered in blood and other unpleasant substances, all wadded up beneath the bed. Bleach won't clean them, and the sheets wil... Latest reply by Helen3