Help

Hello - Help - My chinese guest has just booked my villa and has paid a deposit in Yuan. She now ants to cancel and pay in US Dollars - How can I help her do this?Brian Latest reply by Steve143

A guest is trying to book our flat but seems to have a problem with the verification. When he tried to send verification of his pasport it did not work. He tried again with a drivers licence and it did not work again. Every time it goes wrong with the sca... Latest reply by Mariëlle1

Latest reply by Felicity12

by mistake i set up and partly completed an account under my gmail account. My completed account, under my icloud email address already has a booking on it, but when i log into airbnb it always comes up with the incomplete account and tells me that i do n... Latest reply by Pat44

I have been trying to change the Location City on my Listing. A prefilled address somehow jumped into the address bar and locked me out. It is an address of a University 300 kms away from me. I have tried calling both Australian Phone numbers and both are... Latest reply by Keila0

(It has been translated from Czech to English so mind the mistakes) Is this allowed? Should I report this person? Also he/she booked a night, so should I accept? They should not be able to book a room without any reprecussions? Hello Trinity and Cristina... Latest reply by Carmen23

Hi can anyone help me explain why Airbnb takes 12%, i thought they only took 3% or am i missing something, see payment details on booking below. Thank you very much!!! Shanti at Triscombe Barns in the UK£219 x 3 nights£658Service fee £92Your guest will ... Latest reply by Rhonda21

Hi Everyone, I have a guest booked to stay with me who is waiting on hospital appointments - long story short, she may need to cancel the booking a re-book for dates when she can reschedule a hospital appointment. I have a strict cancellation policy - is ... Latest reply by Krystyna1

Hi! I had instabook and same day booking on- and then I had the fun effect of getting a same day instabook while out celebrating my husbands birthday. I made it work, but as we rent our own home it was a huge scramble. So my question is- what helps more i... Latest reply by Alice-and-Jeff0

Hello,I'm making 360° Tours and have some customers which rent flats and interested to make a 360° tour of ther flat. Can they integrated such Tour with a Link into their Airbnb description? Or how can they integrate my Tour? Many thanks for help Ramona Latest reply by Sandra126