Help

I wanted to give a guest a special offer, but the only options I had were "accept" or "decline".I followed the instructions and went to 'messages'... but the options were only"accept or decline". I could not find "special offer".HOW DO I GET THERE? Many... Latest reply by Victoria57

Can someone please advise if I can see the star ratings my guests have left me?On my stats it shows the ratings but not who left them. Is this possible? Latest reply by David-and-Fiona0

Hello!I booked a long term reservation from September 22- October 22.Few days later I decided to change dates to September 29- October 29.Everything looked good, until I saw were missing money in my account.Now can anybody help me? I would like to know if... Latest reply by Lisa127

Hi there, I have a booking and I'm really concerned that it's for a party. They told me it was for a 50th birthday visit, but then gave me the names and ages of the guests and none are 49/50. Then I looked ta th eprofile and they have a wish list for '30 ... Latest reply by PatricianDave0

Hi! I accidentally made a reservation I didn't mean to and the payment failed because it was identified as fraud by my bank. Now it wants to confirm payment and the host has agreed to cancel, but neither one of us have the ability to cancel. Does anyone k... Latest reply by Gerry-And-Rashid0

How I mentioned Im not sure that he's alone. How can I solve that misunderstunding?He came with another guy, said that he's friend of him which is living in Berlin, he wasnt speaking German and had teribble akcent when we were speaking in English. How sho... Latest reply by Stephanie-S-0

I'm a brand new host (actually hosting my first guest this weekend). Air BnB is doing some sort of misguided experiment wherby a portion of new hosts are not able to TURN INSTANT BOOKING OFF. I have called them twice and both representatives say that ther... Latest reply by Lisa166

Hi I have selected PayPal as a payment option.I have two PayPal accounts one Canadian and one UK.I want to add my UK PayPal account but I don't see how I can do this.Also I can't see a way to delete my Canadian PayPal option.Any help on this much apprecia... Latest reply by Nicholas31

I have 10 rooms in Cambodia and we`re still hosting them all in Cambodia. I recently moved to Canada. Usually I would get my pay from Western Union in Cambodia. Will I be able to claim my pay from Airbnb from Canada? Can you claim Airbnb Pay from Western ... Latest reply by Mitch12

Hi I've had a suspicious login tonight, I've changed password on both my Airbnb and my Google accounts, how do I know if anything on my account has changed during this break into my account please? I cannot tell so far? Thanks Ruth Latest reply by Ruth19