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Hi I offered a special offer but the guest has ended up paying the full amount to air bnb and i have recieved the discount .For example the listing was for 130 a night which should have been £390 pounds . I offered it at £49 below this . which bnb sent a...

Latest reply by Pat33

Hi Everyone,I just had a guest leave on the last night of their reservation and sent me a text asking me if I would be willing to etransfer the funds. Based on a flexible cancellation policy I thought the site would do this...but it's not an option for h... Latest reply by Christine1

I can't find ANYWHERE in review sections just how I see the reviews written about guests by previous hosts. HELP! This needs to be fixed by admin...it's pretty basic. Or maybe I'm just too dumb to find it? Latest reply by Amaris0

What is the best way to disclose and add surcharges for bookings? I have a listing that has over-the-air TV and Internet/streaming TV, but no cable box. At least one renter has asked about adding a cable box rental or other service. It seems reasonable to... Latest reply by Sharon64

When a person leaves a review, there is both public and private feedback. Today I mistakenly deleted the message in my Dashboard that my guest had left a review before reading his private feedback. Now I only see the public feedback. How can we see pri... Latest reply by Rhonda0

Hello... I think I got a cancellation on a stay, becuase I included the secuity deposit and the cost of the stay.And the "lodgers" didn't seem to want to pay both.Is this correct?If not, can someone tell please advise me on the correct way to handle lodgi... Latest reply by Orchid-安-0

Her name is Hajar, i dont know any other info of her other that her 2 last digits from her phone number witch are 21. we are put in contact by sms at 12044008109 because she cant reserve my place. Her card doesnt work on your site so she got a motel for l... Latest reply by Orchid-安-0

hi i had to cancel my reservation when i discovered bugs in the bed. The host had left at that moment and was not reachable until we had actually cancelled on the website, so we lost 200$ in service costs which sound really unfair ! what can we do ? Latest reply by Orchid-安-0

Hi,I was looking for a whole flat/apartment for my trip to Japan in November. I found a property with 6 bedrooms but after booking, the host told me it is in fact a shared property. I've asked the host to cancel but they aren't willing to budge. The prope... Latest reply by Amaris0