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A guest decided to leave the house early, after only 2 nights into an 11 night stay (due to some unexpected construction noise in our usually extremely peaceful neighbourhood). We're happy for her to cancel her booking, but for some reason she says she ca... Latest reply by Ed-and-Hugh0

I'm using airbnb for the first time to rent our summer house in Montauk, NY (Hamptons). Local custom for summer rentals out here is for tenants to make substantial deposit upon lease signing and payment in full well in advance of occupancy. Is there a way... Latest reply by Clare0

Hi, I had someone book my listing and canel demanding a full refund. I had two other people inquire about it at the same time, but since it was last minute they found other places to stay. Now this person is harrassing me to give him back the full refun... Latest reply by Donna15

I booked a Business Trip but have not received my $50 coupon? What do I do in this instance? Latest reply by Gavriil0

What are experienced hosts instantly put off by when considering a booking ? what questions do you always ask before a booking goes ahead ?what questions do you wish you had asked ? how do you react when your gut feeling about the guest, on arrival , isn... Latest reply by Ed-and-Hugh0

We have guests who told me when they checked in that they would be leaving early on the day of check out. I received a message the day before check out that the installers would be coming to our home between 7 and 9 am to start installing our solar panel... Latest reply by Čestmír0

Hi I have a question on what to do with guests who have reserved but do not answer back and therefore cannot arrange their stay (keys etc)? Eventually I would cancel them but it's not extenuating circumstances according to airbnb list... I don't want to h... Latest reply by Tracy0

I have a guest who appears to have made a booking for 6 people in my bed and breakfast for two nights.He has apparently accepted but will neither confirm the booking nor communicate with me.This booking is for a sensitive long week-end and, because of his... Latest reply by Donna15

I recently negociated a slightly lower price with a potential guest and sent them a "special offer" for the lower amount that we discussed. However after I sent the offer, they reported that their cost had increased.... anyone know why this would happen?... Latest reply by Dede0

My cancel policy is different than those offered b Airbnb.what do I do? Latest reply by Clare0