Hosting

Hi, I was a super host and today I got an email saying that I am no longer a super host because I have canceled a booking.But that is not true, I never canceled a booking. Do you know who can help me with that? Thanks!! Latest reply by Clare0

Hi I've had two cancellations in the same week and this is frustrating. Can I amend my cancellation policy to state no refunds if within two weeks of the booking? Thank youKind regards David Latest reply by Clare0

a guest booked as if it was for herself. She is sending someone else (an employee supposedly?) Should I let the person stay? am I covered? I cannot find a customer service phone number, email or live chat? any suggestions would be greatly appreciated. Latest reply by Jeff-Noble-and-Susan0

Latest reply by Clare0

Why would this be the case ? I get soem bokings and othr friends and family tell me they cant find itThis is most frustrating and leads me to consider removing my listing, can anyone please help ? Many thansk Ruth Latest reply by Mohammad0

Hey there, I recently hosted my first AirBnb guests. But unfortunately, they left the house in a less than stellar condition. I've got... - bubble gum sticked to the floor.- the fabric in the back of my sofa bed torn.- one of the keys missing, even tho... Latest reply by Yan3

For the last two years everything was quoted in euros; now all the calculations are in dollars, which is confusing and useless to me and to most of my guests. How can I change this? Latest reply by Dave-and-Deb0

Hi,Im about to host a family with children who made an instant booking to my property. After she booked, we exchanged few conversation and I found that I was not quite comfortable to host this group.Can I make a cancelation then? Do I have any penalties? ... Latest reply by Juliette11

Earlier a friend was having diffiuculty finding the space. We've deduced that it is no longer listed as Entire Apartment but Private Room and so when that filter was applied, my apartment didnt appear.(which is strange because it was NEVER a Private Roo... Latest reply by Juliette11

Hey, Does anyone know how the Superhost status is assessed? I've previously held this status and seem to meet the standard, but it's been removed. What method is used to calculate feedback percentages? Could there be reviews I can't see? They don't seem t... Latest reply by Clare0