What hosts are saying

    Catherine54
    Hosting

    where/how do you read customer service replies to a case?

    I contacted airbnb via the 'instant book reservation confirmed' email that you receive at the tie of guest booking. There is a link at the bottom of the page for 'customer support help centre'. I couldt then see what i needed answered so clicked need mor...
    Joy5
    Hosting

    H E L P

    Does anyone have any idea of how to contact an actual LIVE HUMAN BEING on air b&b ... I am having many many requests for my villa in Ibiza, but I haven't got a villa in Ibiza ... AirB&B have put a photograph of a villa under my name. My property is ... Latest reply by Clare0
    Gail3
    Hosting

    Haven't Been Paid

    I hosted a guest in February for 1 night and have checked my transaction history and the payment is showing in future transactions so I checked my bank account to find the payment didnt go in. The booking was accepted by airbnb and I was informed that pay... Latest reply by Matilde3
    Alexandra-and-Steven0
    Hosting

    House or cabin?

    I live in Australia and we have a so-called granny flat on our property next to the main house which we rent out on airbnb. How do you categorise a granny flat? Is it a cabin or a house? I've noticed that airbnb doesn't allow to list a cabin for business ...
    Feng1
    Hosting

    pre-approval

    I sent a pre-approval to a guest but she didn't book my place. Now another guest wants to book the dates but the new booking cannot go through. I cannot see anywhere to remove the first pre-approval. Please advise. Latest reply by Dede0
    Wendy20
    Hosting

    Should reviews be compulsory?

    Has any host with held a review rather than give a negative one? Would it not be a better system to show how many times a requesting guest has used Air BnB so that the host can see if reviews have been with held? I have just had a troublesome guest not le... Latest reply by Clare0
    Melita1
    Hosting

    Guest wants a refund

    I had a guest schedule to stay for 2 nights for 2 guests, during the VERY busy week of SXSW. When I checked in on the day of arrival about his ETA, he said he thought he had a place to stay for the night. I had 2 guests who would have liked to extend thei... Latest reply by Lainey0
    Dayne0
    Hosting

    Check in on specific days.

    I do not use the check in on specific day option. I set it to "anyday" or whatever the option is. Ive noticed resets itself daily to Monday check in. Im losing potential bookings because of this. Anybody else having a similar problem?Also how the hell to ... Latest reply by Clare0
    Stephen-Y-Edda0
    Hosting

    guest cancels

    I have a confirmed reservation where the guest informed me that they must cancel for health reasons. I'm fine with them cancelling, but I don't know the process they must follow. I tried searching the forum but did not see an appropriate thread. I tried c... Latest reply by Marit-Anne0