Hosting

Do you confirm or deny a booking based off a guests profile picture? Latest reply by Stephanie

I currently have my two studios managed by one company and I am looking to move to a new professional management company who provides a full service. My properties are located on the Northern Beaches of Sydney. I am unhappy with my current provider. Bo... Latest reply by Helen427

Dear Airbnb Community Platform. It would seem that Airbnb are not confident that their messaging platform is secure. For anyone that thinks that it is, I suggest that you take note. Airbnb Support **[Private conversation removed in... Latest reply by Sarah977

One would think that the only listing in a city would bring up that listing. Many times, when I try to search for my listings, everything from the surrounding area turns up, but not mine. What can cause that? Latest reply by Leslie8

Hello, this is my first year hosting and i am trying to figure out my best option for cleaning fees. We live in an area where it is driven by tourism and slows down tremendously in the winter. During the summer we rent out for $350 plus $100 cleaning fee... Latest reply by Kaylee18

Because of new laws regarding short term/holiday lettings in Ireland I need to change the focus on our listing to a corporate/executive one. The bulk of our guests have hitherto booked two to seven night stays. Now the listing must target guests who need ... Latest reply by John1599

Hello fellow hosts, This morning I awakened to a peculiar booking inquiry. Our place is quite large and we do not live there full time, and so our house managers requested that we leave a full day before and after each booking to give them sufficient time... Latest reply by Rich-and-Yan0

Hello. I have tried to communicate with the Airbnb support people today and got two of them who simply wrote back with "canned" responses with no effort put in to actually help me. I asked to speak with a manager and was told no! I have had very good luck... Latest reply by Hugh0

OK. I just hung up from "customer service". I called to ask why the booking calendar (for guests) is showing dates which are either already booked, or closed, as available dates. The answer is the most absurd thing I've heard in a long time. The cale... Latest reply by Ann72

Hi oh, I have a 3 month rental and I'm wondering what my responsibilities are about cleaning the laundry cleaning space and providing toilet paper paper towels Etc also is it my responsibility to wash his towels. I have washer and dryer facilities on my p... Latest reply by Alexandra316