I recently had a guest. They came without the lock box code I gave them twice. I gave them the lock box code right after booking and again two days before check in. When they could reach me there tried to break into the lock box. They damaged it an made i...
Latest reply by
Katherine354
I was hoping for some objectivity from other hosts on the below situation. We recently hosted a woman, her two adult children and grandchild. This woman and her children are people I grew up with, I have known the adult children since they were very youn...
Latest reply by
Sarah977
Can someone please clarify this for me.If a guest writes a review and the host does not, Does the guest review appear on the host page?I always thought that it took both reviews to be written for any to appear.Thank you for the advice.
Latest reply by
Gina32
We have a listing for a shared house with the premise that it is not always dead silent. We try our best and actually haven’t had any complaints. We have a couple staying currently who are complaining they can’t sleep due to the heater being loud and on a...
Latest reply by
Barry-and-Lera0
Hi,I'm a relatively new host (12 guests to date) and I'd like to contact another host who has a property near-by because I'd like to know if they have a cleaner they would recommend. I gather that the Community Center is the best place to have Host-to-Hos...
Latest reply by
Mark1303
I made an exception on my feedback requirement for a guest on a 28-day stay beginning 12/22/18. As soon as the booking confirmed, his lies became more transparent. He initially indicated it was just him and his wife but he soon revealed that he had an in...
Latest reply by
Shane153
Hi,If a guest wants, for instance, to use my 3rd bedroom (extra $20). If I send them a payment request for the extra night, does airbnb also take a fee out of that $20 or do I get all of that?
Latest reply by
TracieandJason0
My properties are self check in and are extremely self explanatory. I have never personally greeted my guests in person before. I know many of you do for various absolutely valid reasons. I do not want to start another debate about business collection or...
Latest reply by
Branka-and-Silvia0
Hi, i am a new host and he is actually my second guest, he booked my room the same day he came i waited for him greet him in person showned him around he is actually sleeping in the room but he canceled the reservation at 2 in the morning what should i do...
Latest reply by
Moncef11