Hosting

Guest had booked way back in May. They are set to stay next Thursday, and they just canceled. I have a strick refund policy set (to protect my interest on these prime dates) so they get half their money back. They are requesting the rest of it. In thei... Latest reply by Lori83

The guest built a fire in the fireplace and said that a log fell and hit the glass causing it to break. Should they be held responsible to fix the broken fireplace cover glass? Latest reply by Kimberly54

What is your opinion of SuperHost classification and requirements?I personally don't think it is fair or really achievable. It is specifically for people who are running a bed/breakfast or hotel like revolving door, they should have a different classifica... Latest reply by James548

Hi everyone, I am concerned that Airbnb passes on all bank charges to hosts when making payouts through wire transfer. In my last 2 payouts, there was Airbnb's bank ($26), the corressponding bank ($20), and my bank (~$13). In total, about $60. Question is... Latest reply by Carol-Lee1

Hi,I had a guest who stayed at my apartment instead of her friend that made the actual reservation. Now I would like to give a review for this person and not the one that booked the apartment and also I would like that person to give a review to me. But a... Latest reply by David126

Hi everyone. Can somebody help me about travel credit? How does it work? For example: if i have a total travel credit of $ 100 and I'll book for $ 75. Will I have $ 25 for the next booking or not? Latest reply by Kiryl0

I have a guest who booked a week before her arrival date. She now wanted to cancel (three days before arrival) because she did not read our listing properly and says she required in-suite internet. (our building is new and not wired yet) I remind her of ... Latest reply by Marit-Anne0

As my rankings and reviews accumulate and improve, I'm getting more interest in my home. I have frequently had guests inquire about a date that I have listed as "available" only to use that as an avenue to message me about dates in the far future or dates... Latest reply by Todd-and-Reese0

Hi, we have recently accepted a reservation for next July - 9 months away. We have just realised that the guest has had a bad review and "not recommended". Is it ok for us to cancel the reservation? We have had a couple of bad experiences in the past a... Latest reply by Clare0

Just had a booking request by SMS from airbnb.com.shibrokers.com - looks like spam. Anyone else had Latest reply by Linda108