Hosting

Hello everyone, We are relatively new at hosting and have had great success and guests thus far. I received a message from a potential guest who said they are "having problems" with AirBnB and want to book directly with us. They have been a member since 2... Latest reply by Mark26

anyone getting bookings on the phone app but not through the website with a request about a fake airbnb.construction/(number)room detalks sort of web address ? she askes me to verify this strange airbnb web address befor she books.... how do i warnt airbn... Latest reply by Keith110

Hi Everyone I started hosting this past spring and have had almost 30 sets of guests come through my space - mostly tourists, but a few who have been attending conferences. We have had a great experience so far - a few "odd ducks", but no one who has mis... Latest reply by Kimberly54

Hello airbnb: Competing host asked to stay at my place in desperation, and he left a nasty review (notably lower than all other guests). Is it possible to have his review removed? Latest reply by Fred13

Hi, Ive had a guest cancel and I want to give them a full refund, but because they booked using a voucher, the site isnt giving me that option. The only option I have when I look at the details of their booking/cancellation is to offer them a special offe... Latest reply by Alice-and-Jeff0

I had a death in my family and had to cancel a guest I HAVE NEVER DONE THIS I explained to the guest why which i guess wasn't ready but it was an emergency and SHOULDN'T BE PENALIZED PLUS there SHOULD BE a way to publicly tell potential guests WHY I canc... Latest reply by Mark26

iI have just been to our cottage to clean after a guest has left and it was left very dirty and there were a lot of stains on walls that Ive had to just repaint as I couldnt remover them and some additional laundry costs. The place appeared to be left wi... Latest reply by David126

As part of AirBnB's Houston's flood assistance program, I've been hosting a family. Their reservation is meant to expire tomorrow and they wish to stay till next Friday. As they are currently without a home, I would like to extend them at no cost, but the... Latest reply by Lizzie

I have had a guest cancel and I want to give them a full refund as they had only just booked and it was an honest mistake. I cant see any way of giving them the full refund, I can only see how to give them a special offer which is not what I want to do. C... Latest reply by Linda108

Hello everyone, I had a booking request for 2 nights, that is the minimum of nights accepted on my appartment, and I confirmed. Next day, after having already talked with the guest regarding some questions on the stay, he made a change request for just 1 ... Latest reply by Pinho0