Hosting

I have had a guest cancel and I want to give them a full refund as they had only just booked and it was an honest mistake. I cant see any way of giving them the full refund, I can only see how to give them a special offer which is not what I want to do. C... Latest reply by Linda108

Hello everyone, I had a booking request for 2 nights, that is the minimum of nights accepted on my appartment, and I confirmed. Next day, after having already talked with the guest regarding some questions on the stay, he made a change request for just 1 ... Latest reply by Pinho0

A guest contacted me who is verified and recommended that I would like to host. I sent a pre-approval and she is unable to confirm it. It changed her listing to zero guests and we are both unable to move forward. What is going on? Latest reply by Marit-Anne0

Hi, I was just fined by the San Francisco Short Term rental office for violating the short term rental laws. Does anyone have any experience with this? Looking for advice on what to do. The fine is over $14,000. Thanks, Latest reply by Hanson1

I always get 5 star for all categries since I joined airbnb 2 months ago (already hosted 16 complete trips), but the most recent one I received 2 star for comminication and check in and 3 star overall. Below is what I left in the public reply of her revi... Latest reply by Steve143

Hi all, May I ask if the majority of hosts utilize the smart pricing feature? Or customize as you go along? I am a new host in a beach community in which the demand will soon go down...as will prices...but I dont want to undersell myself either. Thanks Latest reply by William247

Hello, I called airbnb today to ask about how individual ratings work for cleanliness , location, accuarcy , value etc..etc..He could not answer my question which was the following : On my public listing I have 4.5 stars for Cleanliness and and when I loo... Latest reply by Ben205

Hi, everyone! I'm having a hard time finding an answer to this question so I am putting it out there. The person who made the reservation (Guest A) is coming with two other guests, which is fine. She will be arriving at 7 p.m. with Guest B. Guest C is com... Latest reply by Laurie137

HiI have a plumbing emergancy and am trying to cancel a guests reservation for tomorrow... I follow all the steps correclty then am being told "there is an error processing this request".Help!I don't want to inconvience the guest for much longer so they c... Latest reply by Marit-Anne0

Details are above. Latest reply by Marzena4