Hosting

A guest stayed at my apartment for 3 nights back in March (it's now mid-June). She called me this weekend to let me know she had several gripes and wanted to request a refund. I called her back, left a voicemail, then she texted me saying she found the ne... Latest reply by Caitlin35

Hi Airbnb Community How do you suggest that I deal with a couple of guest who have been smooking weed against my house rules stating 'smoking not allowed'? I found out after their departure when I cleaned the apartment and stumbled on a filter and ash lay... Latest reply by Nina75

I have just had an inquiry from a man who's profile picture is of a cat and has no reviews. I asked if he would mind providing a more accurate profile picture of himself since we don't allow pets. Why would Airbnb allow photos of animals when this is a se... Latest reply by Sherry51

My cancellation policy is moderate. A guest contacted me telling me he could not make the stay but he wasn't going to cancel it either as it was a last minute decision. I appreciated him and gave him a 40% price drop as it made me personally feel better. ... Latest reply by Joanna85

Hi there, I have an inquiry that I don't feel good about. A guest, who has only been verified with phone number and email NOT photo ID and only been a member since June 2017 (this month) with no reviews, keeps asking about the security of the home. He's a... Latest reply by Hilary-And-Ed0

As a first-time guest, airbnb won't let them make two bookings, apparently, as when she tries to make the booking it says she can't book while her first visit is under review. Does anyone know how to make this happen for us? Also, I don't see a link to a... Latest reply by Gerry-And-Rashid0

So, I'm new at this. I've received a few bookings so far and my response time to their booking and any questions has been immediate. When I look at my response time/rating on my DASHBOARD it says N/A. In fact it doesn't show that there's any communicatio... Latest reply by Christi11

Hi All I am wondering how we can find the VAT invoices from the guest that we had over the last years. Thanks

Hi Folks! I'm not sure what or if I should do anything about a bizarre experience I had with a booking. I hosted Prateek and six of his friends in my private three-bedroom historic Victorian in an urban setting for a week. I checked the host reviews of... Latest reply by Farah1

How do I stop hosting for a short length of time? Latest reply by Linda108