Hosting

Just wondering who else has issues getting any response from AirBNB. I've had a painful guest, tried to book in a day early, threatened bad review, then turned up way outside agreed key collection time and cancelled booking and received full refund. Getti... Latest reply by Linda108

What can I do if I wrote a personal review to a guest and it was published by mistake as a public review and can't be deleted? Latest reply by Hilary-And-Ed0

Hi, My name is Ellen Quinn, I have just joined airbnb and this morning I received a text asking to reserve my place for Memorial Day Weekend. I got this request through a text and when I tried to confirm and welcome them; I got a error message back sayin... Latest reply by Helen3

Question regarding instant book.We have found that most of our guests are new to ABNB and have no reviews. If we select instant book I see we can chose to allow only people with good reviews to instant book. If we select this option, will prospective ... Latest reply by Kim-and-Jen0

Unfortunately I cannot use Airbnb's tool to picture the beds because only three of the six beds fall within the standard sizes. One of the oddballs is an expensive roll-away cot with a memory foam mattress, width 32", lenght 74". It is listed as a bed in ... Latest reply by Sora0

I just had an unusual experience. A girl wanted to stay for two months, and since I have only good experience with long term guests, I accepted. She wanted to come with her mother the first week, so she made two reservations, one for both one week, one fo... Latest reply by Marit-Anne0

We have a policy that adds per person after the first two. A guest booked 8 days but on the third day a third person will be staying too. the guest booked as only 2 people to avoid paying the cost of the days that the third person will not be there. Best ... Latest reply by Nutth0

My guest has stayed for 7 nights and now left. No paymenr from Airbnb even though the guest has paid in full. There is no detail on the site for contact details. What do you do? Latest reply by Phillipa2

A guest wants to add 1 more day, but my price per night is now less, so when I add the extra night, it comes out as less money. Latest reply by Steve143

We have a strict cancellation policy but wish to waive it for a guest who has cancelled. Help Center says to visit "Your Reservations" and click "Issue Refund". I do not see "Issue Refund" anywhere on that page. Latest reply by Helen3