Hosting

Hi Chicagoans- Is there a way to confirm that we are in process of being registared as "Shared Housing Units" according to the new ordinace? Is there anything that we must do as hosts to ensure that we become properly registared as required by the City o... Latest reply by Julie_Mike0

Hi there, A guest just had to cancel their booking for January 2018. My cancellation policy is set to moderate, so they should have got a full refund. However, they wrote and said that it was showing "strict" to them at their side. I said they should c... Latest reply by Branka-and-Silvia0

Hi, I manage 2 different flats in the same adress, and i have a customer that wants to change her reservation from one flat to the other one.same dates, same price.it seems that AirBnB does not allow anything like that without really cancelling the reserv... Latest reply by Michael47

We used to have a wealth of information on our stats page, where we could look at a half-dozen metrics for each calendar month - the nightly price spread, number of booked/unbooked days and occupancy rate, earnings, etc. Now all I can see is my earnings f... Latest reply by Dan144

Hi There,My house has sustained some damage which will take time to fix. How do I suspend my account until it's ready to go again ? Latest reply by Darryl9

Hi all, I am slightly confused and frustrated with Airbnb currently. I have been aiming to achieve the Superhost badge on the next assessment (1st April) and working very hard to do so. I am currently meeting all requirements having 23 completed trips, a... Latest reply by J-Renato0

I mistakenly replied to a public comment on my listing (instead of a private message) and it's now showing it on my apartment's page. How can I edit / remove it? Latest reply by Ange2

Terrible to non existant customer service when needed for hacked account. Negligent in the effort to resolve given the personal and financial information they hold. This appears to a common trend on the forums and it is a poor business practice to not lis...

Hi, we work with airbnb long time already, but 1st time we got trouble with one of our booking. On 3rd Feb at night time we got reservation for 3 bdr villa. The guy, name David, wrote, that his friend called us. We confirmed reservation at morning, but p... Latest reply by Jean151

Added a new listing and it has remained in Process for more than 12 hours and still giving me the option to keep publishing it and I already did?thanks