Hosting

My guest checked in and decided to cancel, can they still leave a review? Latest reply by Kelly58

Heywhen I check the stars inside my listing, everything is on 5 (Cleaning, Accuracy...etc.)when I see it at the front page of Airbnb (the one that the guests actually see) - it's shows overall only 4.5Why is that?Is that a bug? Latest reply by Ondine2

Hi, someone is renting my unit who has kids and I did not have a security deposit entered in when they originally booked. I'm worried about damage to my sofa or something else their kids may happen to damage by accident. Is there covereage for this I was ... Latest reply by Alice-and-Jeff0

Hi there, When a booking request is pre-approved by the host, the guest has 24 hours to confirm the booking. My question is will I be notified if the guests have choen to go ahead with another booking right away? This would be really useful to adjust pric... Latest reply by Andrea9

Hi, I'm a new host in Austin, TX and I have several back to back bookings coming up. The check-out time is at 11AM and check-in time at 3PM so I have at least a 4 hour window to get the rental ready. I'm concerned about what to do in the event the firs... Latest reply by David126

I have a guest coming in February 2017 cancel her reservation, my cancellation policy is strict. For a transaction which is months away, doesn't the guest get refunded full amount except airbnb service fee? She has requested a refund of reservation fee, w... Latest reply by Souhaine0

I was gonna make a special offer for a guest: 600 NOK,- a night for a total of 1200,- NOK. As it sais on the site: 600kr NOK x 2 nights 1,200kr Subtotal: 1,200kr Service fee -41kr NOK You earn ...

Hi everyone !I had Superhost Status and at the End of Assesment period I was informed that I lost it...I am bit confused because I had all aspects in green (commitment 100 %, response rate 100 %, 80 % 5 stars etc...)What could be the reason please ?Thanks... Latest reply by AgnèsandOlivier0

Hello fellow Hosts! So today, I preapproved a guest. They are in town and want to look at the room, but have not accepted yet. Is this a common request? Should I let them come by? Thanks. Latest reply by Anastacia0

I have a group of ten people looking to make a booking, and he is trying to send me reference phone number and email addresses and they are all blocked. How can I communicate with my future guest??? Latest reply by Andrew90