cancellatiosn

[Daphna0]

Ok, so a guest asked that I cancel. I got an automated request from airbnb that said it would be canceleld by airbnb on my behalf if I did not cancel. Now I am beeing penalized. And it is impossible to actually enter a suppport ticket or contact airbnb related to this. Any thoughts or experience on this front>

[Andrea9]

@Sandra305

I believe in different opinions. That's what makes it lively.

I flagged you for verbally and inappropriately attacking me.

There is no need for that on this forum. It's like shouting at somebody during a conversation.

[Helen3]

Hello @Sandra305

Why are you being so negative to a fellow host?

I have never seen anyone say they think @Andrea9 works for Airbnb (do share your links for this).

I have always found Andrea's comments balanced and certainly not pro-Airbnb.

I understand you are frustrated with Airbnb but this no reason to be unpleasant to another host.

Perhaps when you are feeling a little calmer, an apology might be in order?

[Sandra305]

I understand your comment, but I don't agree... Sorry for that.  Don't let this become a facebook behave please?  I have the freedom and right to share my opinion.  And the pampering way wich doesn't solve anything is not the perfect way to keep this going right? 

I agree with people who want to close their eyes and pretend that "all is well" but I am for sure not the only one that is complaining about the same over and over again.  Instead of attacking or trying to behave that hosts need to be submissive... I would say, hosts should stick together... 

And maybe Andrea should have mentioned that I thanked her not that long ago for sharing some intresting information!! But she forgot to mention that before she flagged me"??? 🙂 

Funny how people minds work right? 

The first time I wrote something on the community help centre I got a "remark" from Andrea!!! !That I should write in English since this is an English spoken platform??? I believed her but in the mean time I see people speaking my language too on the same platform.. so before Andrea opens her mouth towards someone she should mention the good and the bad (and so should you) you don't know me and you are asking me to appologize?? Ok ... Sorry... I feel sorry for every host that has to go through the same things as I did, because a host with a social heart and the urge to take care of his/her guests.. is a true host!! 

[Lizzie]

Hello @Sandra305,

Welcome to the Community Center. My name is Lizzie and I am the Community Manager here. 

I am very sorry to hear of your frustration with Airbnb. As many hosts have shared here, we do sympathise with you on this and everyone here is trying to be supportive to you. I would just like to confirm that everyone here is the CC are hosts and so please keep this in mind when responding, we do adopt a respectful manner to one another here.

You will see that under my name on my post profile I have the little admin mark - so if you think the person responding works for Airbnb then you will see this. As you will see Andrea is a fellow host of yours and is here voluntary. 

From what you have said here, thank you for highlighting that you had received an incorrect message to the team, I am sure they looking into this further and I can imagine your worry around this. Thank you for this.

If you have any ideas for ways Airbnb can evolve and continue to improve, please do share them in Host Voice here in the CC.

Thanks,

Lizzie

[Sandra305]

Really weird to be put out inthe open since Andrea came crying to you?  being supportive is wonderful, getting help would be much better because I can see now, I'm stuck in the midlle as thousands of other hosts... but I'm getting slapped because I don't agree with what another host is saying hahahah  At least I'm comming with current problems not only I am complaining about.  And didn't the same Andrea mention that this is a "community help centre"?  So Airbnb DOES read all our complains ?? 

Looking forward to your answer? Wich I never got in private inbox? 

[Andrea9]

@Sandra305 

Following a notification of new postings here I saw your vitriolic remarks about me now.

I'm in shock at your tone, and have no idea what you are talking about.

First of all, I didn't go crying to anybody about you behind your back.

I wouldn't need to. @Lizzie keeps a bit of an eye on the Community Center, so she herself will have found your rude behavior going too far.

Also, there is another Andrea on this CC, who I've seen post now and again, but that's all that I remember.

I would also never ever tell another host to post or not post in another language as you describe. It sometimes happens that newer hosts to the CC don't realize we don't understand their language, so it helps to tell them. And many Dutch or Flemish  speaking hosts don't know that there might be for ex. local groups. As far as I can remember the only thing I've ever done is answer a Dutch-language post in Dutch or maybe tell them to look for their local group if need be. But you have addressed pointed and negatively derogatory remarks to me on this thread from the start. I don't know what your problem is.

Please stop this obnoxious slander about me immediately. It's incendiary behavior that doesn't lead to a constructive or helpful end.