AirBnB allows fake, retaliatory reviews

[Jeremy193]

28x SuperHost here… been around long enough when AirBnB wasn’t the trashy, ineffective call center it is today.

Me: Hi AirBnB.  I had a guest that never arrived.  They left a fake, retaliatory review because I declined to alter their reservation or refund them.  Can you please remove the fake, retaliatory review?

<ignored, ignored, generic response, generic response, finally escalated to a supervisor…>

Supervisor:  can you send a picture of the guests not there to prove they didn’t stay?  Otherwise we can’t remove the review.

Me:  🤔 

[Dawn241]

@Jeremy193 Did you communicate thru Airbnb messaging when the guest didn’t arrive? I’ve had this happen, and I said hey did you get in okay, they said yes thank you, I said funny I don’t see anyone on the outdoor cameras. Document everything in Airbnb messaging.