Guest wants to change reservation dates

[Terence25]

Hi all...

I have guests that are supposed to be arriving tomorrow, Friday 4th of May and staying till Monday the 7th of May. I`ve just been contacted by the guest who made the booking to say their flight has been cancelled so they won`t be able to get to the apartment till Saturday, maybe even Sunday. Their friends will be able to arrive on Saturday. I`ve been asked if the reservation can be changed from 4 days to 3 days (Saturday the 5th of May till Monday the 7th)

This means I would obviously be losing a days payment for the Friday.

In many ways I`m tempted to just accept the reservation change and be a decent, understanding host but I`d like some input from fellow hosts as to what should be done in a situation like this.

Cheers

[Emiel1]

Hello @Terence25 ,

it is not your reponsibility if guest are not arriving in time. if flight is cancelled they maybe can get compensation from their travel insurrance. Imagine they have booked a hotel, you think the hotel would accept such a change ? So just "skip" 1 night is too much goodwill IMHO.

[Terence25]

Hi @Emiel1

Many thanks for your reply. The more I`ve thought about it the more I agree with what you`ve said. It`s not really my responsibility and I`d also be losing out on a days payment. I do feel for them though but as you say, they may well get some insurance from the cancellation.

I appreciate your input.

Cheers

[Coln0]

Tell them you can let them change the date so the day can be unblocked to accept new booking, and if there is new booking you will refund the night, otherwise no/part refund upon agree.

[Charmaine42]

Hey Coln, i came on here because I have a similar request. I like the concept of your response, but am unclear how to go about it.

1) you write, "Tell them you can let them change the date..." : does that mean the guest must go onto their profile and input the new dates? Or did you mean that it can be done, and I - the host- must go into MY RESERVATIONS and input the change of dates? 

2) you write,  "so the day can be unblocked to accept new booking...": in my case their change brings about a new overall price as the dates they've chosen are in a HIGH tourist period and they've added a day. so, ofcourse, the minute i input new dates, ABB calculates a new amount that they must pay me. are you suggesting with your comment that they pay the overages, and then if I get a booking for the dates they've released then I would refund them the amount? 

3)  you write, "you will refund the night"... : should i decide to refund an amount, how do i do this? will i have to incur any fees to send money back to them? 

Thanks for your responses.

Charmaine

[Fred13]

Be interesting to see that IF they contact Airbnb, would they consider that ~cancelled~ flight as 'Extenuating Circumtances'. 

[David126]

The Guests will have been compensated by the Airline and any balance would be covered by their Travel Insurance.

Tell them if they cancel and you are able to rebook you will be happy to refund.

Be aware that you can not rely on ABB to support your cancelation conditions.

[Leslie697]

Thanks for the questions and comments on this feed. I have my first delayed arrival and extended dates guest. The extension is no problem since I don't have anyone on those dates yet. I wasn't sure how to handle the delay since checkin already past. Thanks for this.