How do I remove a slanderous review
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How do I remove a slanderous review
I just had a guest check out who left a nasty review. Amongst other untruths, she stated that my husband is creepy, and that we watch our guests. Untrue!
All my other reviews are 5 star, and this review changes that and makes us look really bad. How can I get it taken down?
Please help!
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After over a week there was a response from Trust and Safety who was investigating me (us), my husband for the claim of homophobia by the lying guest who did not come to the property.. Apparently they could not find such a thing, but did not say so, just said that they take claims of such very seriously. When I asked well, what was your findings, no response. They just said that our good reviews will make a difference and they won't remove the review. Wow. "Host Support". No other department has responded. Nothing from the executives. : ( They don't seem to care that I unlisted that particular listing and now am taking reservations from another company on it. It's a listing we save for the summer booking season and it is the 2nd review showing, and although there was a stellar third review because it was from a Chinese guest they move it to the rear of the reviews. Oddly, no explanation as to why they do that.
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review deleted after much ado. a phone call from AIRBNB to my husband and apologies.
whew. didnt cite exact violations just said several were in violation, my husband too relieved to ask more details. sigh.
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susan, they removed the review..husband took the call, apologies were made, two reasons were cited, but he was so relieved he didnt ask what they were. whew.
we barked, and called, and wrote and called again and again. finally, they called and apologized for it taking so long and removed it.
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