How do you file a complaint against a host?

[Tammy37]

Had a confirmed booking, had already paid, then the host said he wanted $100 in cash on arrival as a surcharge.  We disagreed, but eventually cancelled, since we knew he would eventually cancel us out so he could gouge someone else.  

Because we cancelled, we have to eat the service charge.

Two questions:

1) how do we file a complaint against this host?

2) How can we petition to get the host to eat the service charge?

thanks,

Tammy

[Ethel18]

Luzan,

I know, they are aweful, thieves, and this lady, she is in Mexico, and clueless. I hope other people look at this site before booking through AIRBNB.

I'm going to file a complaint with BBB, and I am bringing it to the attention of my lawyer.

[Ethel18]

OH YAH, AIRBNB IS TH E WORST COMPANY OUT THERE. T HEY STEAL YOUR MONEY, THEY DON'T CARE THAT LAND LORDS HAVE POOPY WATER IN THE SINK, TOILETS DONT FLUSH, SHOWER DIDN'T HAVE ANY FLOW. I WENT TO VA BEACH FOR WORK, AND THIS HAPPENED TO ME. I HAD TO LEAVE TO COME BACK HOME BECUASE IT WAS SO UNSANITARY AND AIR BNB IS STILL TRYING TO GET THEIR FINGERS INTO MY BANK ACCOUNT.

THEY ARE DISGUSTING, AVOID THEM AT ALL CUASE, CROOKS, THEIVES.

[Ethel18]

THEY ARE ACTUALLY TRYING TO GET 5 THOUSAND DOLLARS OUT OF MY CHECKING ACCOUNT!!!!!!!!!!!!!!!!!! I HAVE A PICTURE OF THE FILTHY WATER, MY BOYFRIEND WAS THERE AS A WITNESS, I PAID FOR THE FULL MONTH OF JULY AND WAS THERE FOR ONE WEEK. I LEFT BEFORE AUGUST, I COULD NOT SHOWER, AND TOLD THE LANDLORD AND HE BLEW IT OFF. HE WAS CREEPY, WHO SAT UPSTAIRS AND SPIED ON ME, COUNTED MY ADULT DAUGHTERS WHOM CAME FOR ONE WEEKEND TO SPEND WITH ME AT THE BEACH, HE REPORTED THE PLACE SLEEPS SIX, WE WERE FOUR, ME AND MY THREE DAUGHTERS, HE BITCHED ABOUT THAT. ??? WHAT DID HE THINK? MY DUAGHTERS, NOT MORE THAN SIX, FOR A WEEKEND OUT OF AMONTHS PAY! DISGUSTING PLACE, DISGUSTING HOST, AND AIRBNB, WATCH OUT, THEY KEEP TRYING TO GET THIER SLIMY FINGERS INTO MY ACCOUNT, I HAD TO BLOCK THEM, IT HAS BEEN THE WORST EXPERIENCE OF MY LIFE. THEY SHOULD GET THE HELL OUT OF AMERICA.

[Sarah977]

@Ethel18   Reading both your review of this host and the host's review of you, plus the host's reviews from other guests and the reviews the host has written for his other guests, it's pretty obvious that you are actually the one who behaved with a sense of entitlement and then wanted others to shoulder the blame. You apparently had your daughters come to stay without informing the host of that intention (it doesn't matter that they are your daughters- any additional guests have to be named and paid for, and there is nothing "creepy" about a host keeping track of how many people are coming and going), you brought your dog without bothering to mention that you were planning to do so, and you insist that your party had nothing to do with the clogged plumbing, even though you have no way of knowing that. Of course the filter was clogged for the whole place if you or your daughters flushed something that shouldn't have been flushed.  But you are apparently someone who will deny that you have any possible responsibility for anything.

[Ethel18]

Sarah,

If YOU TOOK THE TIME to read my contract, which CLEARLY you did not, it states at the top, myself PLUS THREE GUESTS. So I had every single right to have three of them there.

Jeramiah said that I am allowed to bring my dog, we definietly discussed it, I can PROVE it, I have it in an text from him.

I SPOKE TO HIS FATHER ABOUT THE PLUMBING, whom was there, while Jeramiah was off on the other side of the Country at an Art studio. He told me not to bother him, because he was on a four hour time difference. I have it as PROOF in a text.

I told his father about the plumbing, after his son had come down, looked at it, stuck the plunger in the toilet, then the sink, WITH DISHES no less, then scratched his head, said he would BRB with draino. Never saw him again.

SO, two to three days went by, I was showering at the YMCA, I can prove that too. I WAS THE ONE THAT CALLED A PLUMBER,  NOT THE LAND OWNER. I called the plumber, came back to the rental, and Jeramiah's father came over, said he was sorry about all the plumbing issues, and said, "aren't you are great person, to call for us" then told me, that Jeramiah's house, which is above, because his rental is in a converted garage, was having the EXACT SAME PROBLEMS, AND THAT THE PLUMBER SAID THAT THE FILTER TO THE SEPTIC WAS CLOGGING EVERYTHING.

You, lady, in MEXICO, chimed in, without doing ANY research, shockingly horrible. You do not have oNE FACT right.  ANd then,

AIRBNB just took out TWO THOUSAND DOLLARS, at 5 am this morning, from my account, which was for the month that I WAS NOT THERE, I was forced out because it took them so long to address the issue, was down there for work, and I COULDN'T EVEN BATHE.

My bank is investigating it, paying me back, and yes, we ARE MAKING A CLAIM against this. I have texts, pictures, proof.

You, Sarah, just made an ** of yourself, and made AIRBNB look just as shady as I documented.

I bet you have had multiple law suits against you, because you are thieves.

[Sarah977]

@Ethel18    You'd lose that bet. You have an issue with a particular host and the way Airbnb is handling it. None of us here work for Airbnb, and where we happen to reside is immaterial. You had a problem with a place you booked and therefore all hosts are thieves, in your view.

Your review, an outlier among all the very good reviews this host has had, and your posts here, say more about you than they do the accomodation.

[Ethel18]

**[Inappropriate content hidden - Community Center Guidelines]

[Donna478]

Dont book ****.  Big ripoff, false advertising and very rude host .

*[Personal information hidden for privacy reasons]

[Ethel18]

DONT BOOK WITH AIRBNB EVER!!!  THEY STEAL YOUR MONEY, THEY GET INOT YOUR ACCOUNT, EVEN WHEN YOU HAVE NOT STAYED AT A PLACE. THEY LIE, STEAL, BAD BAD BAD COMPANY.

[Ethel18]

I WANT TO BE BLOCKED PERMANANTLY FROM AIRBNB. I DO NOT EVER WANT TO SEE THEIR EMAILS SENT TO ME, I HATE THEM. THERE IS NO WAY TO BLOCK MY EMAIL, SO I CANNOT, BUT I WISH THEY WOULD VANISH COMPLETELY. ****

*[Inappropriate content hidden in line with the Community Center Guidelines]

[Christos46]

We are going thru a concelation now. We booked an apartment in Crete Greece. After farther checking we find that the building they advertised in pictures is not the actual building. The actual building is across the street. It's very old, dirty looking, not acceptable at all!!!! How did we find out?we have relatives there and we send them to check it out. I reported it to Airbnb and their response was that they took the picture from the balcony to show the view. ARE YOU LAUGHING RIGHT NOW? And why didn't they post a picture of their building? Of course because no one would book it!!!! THAT IS FALSE ADVERTISING!!!! We should get all our money back!!!

Airbnb is not helping us at all!!! They are refunding half of our money. Why? We cancelled 3 hrs after we booked It. After reading all your complaints I see Airbnb is not a company I would ever dial with.

PS. We booked it for 28 days in the sum of 1,350.00

[Patrick1031]

HOw do I make a complain about a host?

[Cynthia431]

We have just encountered a problem with a host a that advertised their apartment for a pecific price once paid she requested an alteration which was actually her doubling the amount advertised. We refused to accept the alterations and in tern she refused to cancel our booking. We have now had to pay a cancellation fee. How do I get our refund for this fee? What she did not false advertising? 

[Sarah977]

@Cynthia431 Have you contacted Airbnb? If not, do so ASAP. This is not acceptable for a host to do, this a bad hosting.  If they want to raise the price and the guest doesn't agree, it is up to the host to cancel, not the guest. You really should have contacted Airbnb as soon as she tried to double the price, they would have either forced her to accept it at the advertised price or cancelled it for you with full refund. So call them now. Contact info for Airbnb is listed in a large post on the first page of this Help forum.

[Brandon240]

Airbnb friends, we were cancelled on by our host on the DAY OF ARRIVAL with no explanations and zero help from Airbnb who said they would help us rebook (they did not), so we scrambled, spent 4 hours on our flight over on airplane wifi, luckily found alternative lodging in Kauai, Hawaii between Christmas and New Years -- which by the way is a sold out and expensive time of year!!!  We paid $200 a night originally... day of arrival was $750 and we had to split stay between two places which affected our vacation even further.  Now, Airbnb refuses to pay the $2470 additional we had to pay out of pocket.  Guess what the host had to pay for cancelling on me?  $100!!  That's it?!  Why wouldn't a host cancel if they got a better offer over the busiest time of year!!!!!!  How come host's aren't held accountable, but I'm now suffering because of his neglect.  And WHY won't Airbnb make it right for us?!