Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I had 2 adults and 2 infants stay for one night. The unit is 1 bedroom, and I assumed the guests would bring a sleeper/playpen for the babies as all my guests with infants have done this. (lesson learned - never assume). Next day I go in to clean and not... Latest reply by Lourdes397

I just had an instant book reservation from someone under the age of 25, which is my minimum age required in order to rent. I had a sense she was not 25, so I asked straight up and she said that while she was not, one of her parents would be coming with ... Latest reply by Meandering-Moose0

I received an inquiry request from someone named Jose who wanted to book for 6 nights. His Airbnb profile was complete, but he didn’t have any reviews etc. however as soon as I sent the pre approval, the profile name automatically changed to Deepika (a gi... Latest reply by Paula

Hi I'm enquiring some help. I was recently staying with a host in an apartment building which had a gym. I went to the gym stepped on the eliptical it collapsed, I fell and the eliptical's arm went through a window. Airbnb is asking me to pay for the dama... Latest reply by Jack2765

I am writing to formally express my dissatisfaction and seek immediate resolution regarding the distressing situation I have been subjected to due to the failure of Airbnb's support team in handling a serious matter concerning my property and my health. A...

September should be better keep your fingers cross. For the month of August I didn't get at least one booking, Which am looking forward for September to give me something back. One of the thing I do is I just charge my charger My night taste one flat rate... Latest reply by Augustus13

Hi all Hoping for some advice on the below situation. I am a loyal Air BnB customer and have recently made a booking to a home. Unfortunately the host had to cancel due to selling their home, I therefore opted to receive a credit for the booking (thinkin... Latest reply by Katie1718

Hello. I am new to hosting. I have a unique house that lends itself to a longer stay- say 30 days or more. Can I set my perimeters to that timeframe? Latest reply by Paula

Hi, I'm new to this, and I'm already drained by the nit picking and complaining on reviews (when they've not read the listing for details). If a guest writes a review (expecting it to be critical because they've not read information) but I don't write one... Latest reply by Bhumika

Hi everyone, I have a dilemma that's becoming more frequent. I rent out a small part of my home (about 500 sq ft, private from the rest of the house, and with a separate entrance). I'm also a keen gardener. Recently, I've noticed more and more people rent... Latest reply by Deborah1559