Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Quincy

I just noticed my credit card had been charged about 2x what the venue listed as the price. AirBNB support was very nice but just told me the host was charging more for those days. I don't mind a "high season" bump of but 2x seemed pretty crazy. And to... Latest reply by Dennis732

Air bnb have been no support at all to me as a host.does anyone know who I can escalate my complaint to? I’ve just had a really complex incident at my property. In short, a guest reported an accident at my property,I tried to attend to help, but the guest... Latest reply by Jennie11

Hi Friends,We are new hosts (since August of 22) and we just had a guest want to use Concur to book for 3 months. She works for a large grocery store chain and the company only uses this to to book through. I spoke to AirBNB and can’t seem to find a perso... Latest reply by Lorna170

I recently had three (3) Brazilian guys staying for 5 nights, two of which were working and living in Australia. On arrival there were only two, I asked where was the third guest, they told me he was coming from Brazil tomorrow. There first night they wa... Latest reply by Gillian166

I have a question about declining... I have a returning guest ask for a date that was already booked (I have two listings for the property and forgot to block off one dates on second listing). I declined explaining that it was booked that night but they c... Latest reply by Alison968

I am an experienced Airbnb Superhost with 21 years in the tourism industry. In August 2020 I accepted a booking from an airbnb'er with 8 perfect guests reviews. He had agreed to our 'over 25 year old only, no parties, no same sex groups' policies. It turn... Latest reply by Xanthe3

Just have to comment.Your service fees and cleaning fees are getting ridiculous. I just looked at one of the listings in Florida. The cost is $1,400.00 for a one week rental. And a total of $312 in fees on top of that. Plus tax. That's crazy!!! It's... Latest reply by Mike-And-Jane0

I would like to add my emergency contact to my profile. However, when I spoke to him about it, he asked me to just make sure his contact information is not published and is only disclosed to the host in an emergency. It this age of mass/predatorial market... Latest reply by Patti-And-Marty0

Hello. What can we do in this situation that guest brings extra person without letting us know?.It is clearly stated in our listing the unit is for 3-4 persons only (maximum). We are surprised upon checking in at 8-9 in the evening, they came up 5. Said, ... Latest reply by Till-and-Jutta0

A guest left a mug and an insolated water bottle. How do I contact him to know if he wants them sent somewhere. I have not figured out how to ask questions of airbnb. This is simple, but when I say I want help, all I get is articles that do not answer ... Latest reply by Lorna170