Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Ayisha8

I've booked a week away in January, the cancellation policy is Strict, a family event has cropped up & we'd like to bump the reservation on 1 week so we can attend the event & still have our holiday, we don't want to cancel. The new dates are available bu... Latest reply by Teresa473

I'm wondering if anyone has any feedback about this booking i'm trying to make. I spoke to the host. Seems like a good fit, but i'm trying to book the trip and she has another booking in the calendar that will not allow me to book. She approves the dat... Latest reply by Samantha1482

I had 2 adults and 2 infants stay for one night. The unit is 1 bedroom, and I assumed the guests would bring a sleeper/playpen for the babies as all my guests with infants have done this. (lesson learned - never assume). Next day I go in to clean and not... Latest reply by Lourdes397

I just had an instant book reservation from someone under the age of 25, which is my minimum age required in order to rent. I had a sense she was not 25, so I asked straight up and she said that while she was not, one of her parents would be coming with ... Latest reply by Meandering-Moose0

I received an inquiry request from someone named Jose who wanted to book for 6 nights. His Airbnb profile was complete, but he didn’t have any reviews etc. however as soon as I sent the pre approval, the profile name automatically changed to Deepika (a gi... Latest reply by Paula

Hi I'm enquiring some help. I was recently staying with a host in an apartment building which had a gym. I went to the gym stepped on the eliptical it collapsed, I fell and the eliptical's arm went through a window. Airbnb is asking me to pay for the dama... Latest reply by Jack2765

I am writing to formally express my dissatisfaction and seek immediate resolution regarding the distressing situation I have been subjected to due to the failure of Airbnb's support team in handling a serious matter concerning my property and my health. A...

September should be better keep your fingers cross. For the month of August I didn't get at least one booking, Which am looking forward for September to give me something back. One of the thing I do is I just charge my charger My night taste one flat rate... Latest reply by Augustus13

Hi all Hoping for some advice on the below situation. I am a loyal Air BnB customer and have recently made a booking to a home. Unfortunately the host had to cancel due to selling their home, I therefore opted to receive a credit for the booking (thinkin... Latest reply by Katie1718

Hello. I am new to hosting. I have a unique house that lends itself to a longer stay- say 30 days or more. Can I set my perimeters to that timeframe? Latest reply by Paula