If I don't write a review for a guest, will their review of us appear on our page anyway?

[Amber-Y-Andreu0]

Hello,

We had two guests recently that we were very displeased with, and I suspect the feeling was mutual. Since almost 14 days have passed and they had not written a review I figured I would do the same, the old "If you can't say something nice, don't say anything at all" rule. However, I just received notice that they have now written a review.

If I choose not to write a review for them, will their review go public anyway? Even though we bent over backwards to please these individuals who seemed to think they should have been staying in a polished urban hotel instead of a country house I'm afraid their review will reflect their (apparent) disappointment, and not our efforts to please them.

Thanks,

Amber

[Thomas3407]

I think the whole entire review process is horrible and to be honest, not an accurate gage of things. I have run a hotel for over 27 years and feel the views of professional travel writers have always been more objective but we are stuck with this system. I always write good reviews for my clients no matter what ....kill them with kindness so to speak, but if I have a guest who I know is  bent on writing a poor review, I pass writing anything on them. In all the cases I have never seen a review posted by them as a result

[Karissa31]

What was the outcome?