Support with your bookings

Hello everyone, You may have noticed that there is an option to mark responses as a Top Answer. We want to explain the purpose of “Top Answer”, why it is useful, and how to craft a fabulous response to help your fellow hosts. What are Top Answers ... Latest reply by Jiana5

Hi - I was presented with the option to turn on the STRICT (with grace period) option for my listing. I would be comfortable doing it (because I think it is right for the consumer) and taking the financial risk but I am VERY concerned about protecting my... Latest reply by Teresa31

We had a guest notify us at approximately 6pm on day of check-in that "their vehicle broke down and they may or may not make it to our place". How do I proceed with this now that the guest was a no show and is requesting a last minute cancellation. We... Latest reply by Timi-and-Istvan0

This new strict cancellation policy is really lousy for my business, and I'm pretty unhappy about it. My vacation home is booked almost every night, and nearly everyone who books it does so months in advance. For the few reservations that guests have... Latest reply by Lizzie

As a part of hosting, I take it upon myself to do a quick walk-through every couple days. I've been doing this since day one. First, I check that they're not home (car isn't in garage or driveway), and then I knock on the door, and then I let myself in wh... Latest reply by Lizzie

Aloha, We host a condo on Maui and had a guest reserve our unit almost 6 months in advance. This reservation was made yesterday. Per our listing, we will charge an additional HI accommodation and state taxes on top of the total nightly rate. Our guest ... Latest reply by Fred13

Well I feel very disappointed to have my first unhappy guest! She called me this afternoon after her first night in the apartment asking to cancel and refund the reservation. I have a 'strict' reservation policy on my bookings. She claims that there wa... Latest reply by Linda108

Hello, After lots of great experience with our guests and the services provided by AIRBNB we have now a very unfortunate case at hand. Our guest left the premises ca 2 hours after check-in as the property did not have air-conditioning. The property does... Latest reply by David126

Have any hosts been able to get the service fees refunded for their guests? Latest reply by Paul4

Hello friends, Can anyone point me to the cancellation policy for guests who leave mid-stay? I had a guest who booked for three months, but only stayed for one and a half. They had warned me that could happen, so when they notified me that they were lea... Latest reply by Erica10

We have not had any bookings earlier this & last month and when visitors tried to book, our property did not show on air bnb. We kept getting the message 'error when processing reservation' whenever we opened our hosting site. Today we noticed on our me... Latest reply by Alicia0